Patient Pathway Navigator - Autism Spectrum Disorder in Banks

The Women and Children division at Lancashire Teaching Hospitals has a pathway navigator working with the community paediatrics team at Broadoaks Child Development and Ashton Health Centre. The post is the central contact for families going through an autism assessment, from the start of the pathway to diagnosis. The work is autonomous, focused on removing delays, and may grow into running patient workshops. Applicants need English and maths GCSE grade 4 or above and experience of autism or neurodevelopmental conditions.

What the job involves

• Act as the central point of contact for patients undergoing an ASD assessment and support their individual needs through the pathway
• Maintain communication with and on behalf of patients, signposting them to resources based on need
• Escalate concerns and requirements to relevant colleagues
• Work with the community paediatrics team at Broadoaks Child Development and Ashton Health Centre and other health and social care providers
• Identify and resolve barriers to care, bottlenecks and delays
• Coordinate access to support channels for parents and guardians during their child's assessment
• Answer incoming calls, respond to correspondence, give basic telephone advice and signpost to support
• Liaise with health professionals, services, parents and guardians, and consultants' secretaries
• Coordinate patient questionnaires
• Take part in team meetings, audits and peer review
• Prioritise own workload
• Work within safeguarding children, infection control and governance frameworks

What’s required

Qualifications

• English and maths GCSE grade C or grade 4 or above

Experience

• Experience working with children, young people or adults with autism or neurodevelopmental conditions
• Experience handling sensitive or confidential information
• Experience of monitoring and auditing work

Skills & knowledge

• Knowledge of NICE paediatric ASD guidelines
• A good understanding of clinical services within a hospital setting
• Knowledge of the patient pathway from referral to discharge
• Sound understanding and operational experience of Microsoft Windows, Microsoft Office and Excel

Nice to have

• Qualification in a health or social care subject
• Experience of working with children who have ASD
• Experience of working within the NHS
• Parent or guardian of a child who has ASD
• Understanding of clinical systems such as Flex, Tpro and AI dictation

What’s offered

• Varied development opportunities and the chance to learn new skills