This ECLO post with RNIB's Eye Care Support Service works with people affected by sight loss across hospital, remote and community settings. The core of the work is emotional support, information and guidance, helping people identify their needs and make informed choices to stay independent, alongside accurate record keeping. What sets it apart is the mix of face-to-face hospital work with digital and community contact, plus a qualification in eye clinic support studies to complete as part of the role. Proven experience of delivering advice or information services is needed to apply.
What the job involves
- Provide emotional support, information and guidance face to face, remotely and in community settings
- Help people with sight loss identify their needs, access information and make informed choices
- Create and maintain accurate patient records across a range of databases
- Use Microsoft 365 daily
- Work across different hospital locations as required
- Build and maintain professional relationships with patients, clinicians and cross-sector partners
- Complete the RNIB & City University Eye Clinic Support Studies qualification
Qualifications
- RNIB & City University Eye Clinic Support Studies qualification, to be completed as part of the role
Experience
- Proven experience of delivering information and advice services working directly with people
- Experience of maintaining professional relationships with service users and partners
Skills & knowledge
- Excellent communication and relationship-building skills with patients, clinicians and cross-sector partners
- Excellent organisational skills and ability to work on own initiative
- Confident user of IT systems, including Microsoft 365
- Impeccable record keeping
- Understanding of information governance in handling customer records
Other
- Ability to work in different hospital locations as required
What’s offered
- 27 days' holiday plus bank holidays, rising with service
- Enhanced family friendly benefits
- Contributory pension with an employer contribution of up to 11 per cent
- Rewards platform with employee discounts across over 800 retailers
- Clinical supervision
- Peer support
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Contact Details:
The Methodist Church in Britain Recruitment Team
