Team Leader post in the 7-Day GP Service, run by Southport and Formby Health, the GP-owned company that is principal employer for the Southport and Formby Primary Care Network. The postholder supports the 7-Day GP Service Manager with daily operations, staffing and room scheduling, governance audit and EMIS training, and handles patient complaints. The post is set at 30 hours a week, Monday to Friday, with occasional evening and weekend work and line management of the casual workforce. A DBS check is required, and EMIS skills can be built after appointment.
What the job involves
- Support the 7-Day GP Service Manager in running the service day to day, including projects and the 9am-5pm weekday access it must maintain
- Monitor service performance and ensure KPIs and governance requirements are met, recording information on TeamNet
- Line manage the casual workforce and work with clinicians and receptionists to run the service safely
- Plan, schedule and coordinate room availability, clinic capacity and staffing cover, including contingency planning for pandemics and unforeseen events
- Supervise EMIS use and train clinical, technical and administration staff on it and related software
- Carry out a planned audit programme covering health and safety, infection control, safeguarding, data protection, duty of candour and other statutory requirements
- Assist with investigations and actions arising from learning events and bi-monthly governance meetings
- Attend the monthly operational meeting and represent the service in the manager's absence
- Deal with patient enquiries and investigate and resolve complaints with the manager and service staff
- Liaise with GP practices about the 7-Day Service and resolve operational queries
- Seek feedback from patients and service users and drive continuous improvement
What’s required
Qualifications
- GCSE Maths and English
Experience
- Knowledge of CQC standards and clinical governance
- Experience of improving processes and services
- Knowledge of performance improvement and management
- Understanding of health and social care systems and commissioning policies
Skills & knowledge
- Effective leadership and teamworking
- Excellent verbal and written communication
- Planning complex activities and adjusting plans as required
- Analysing information to compare options and support decisions
- Competence in EMIS or ability to acquire expert knowledge
- Microsoft Office and ability to learn new digital systems
Checks & eligibility
- DBS check
Other
- Motivated, enthusiastic and forward thinking
- Good interpersonal and listening skills
- Works independently and manages time across several programmes
- Able to innovate and influence working relationships
Nice to have
- Experience of line management and motivating a team
- Competence in using TeamNet
- Evidence of CPD in people management
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Contact Details:
The Methodist Church in Britain Recruitment Team
