Band 4 patient pathway navigator in the Neurology department at Royal Free London NHS Foundation Trust, sitting in a team of patient navigators and clinical pathway administrators. The work runs the patient journey from referral to discharge, keeping administration joined up around each patient's needs. It is a 4-month fixed-term post, with secondment possible, working alongside medical and nursing colleagues. Fit turns on experience of fast-paced work, strong organisation and IT skills, and GCSE English and Maths.
What the job involves
- Manage the patient journey from referral to discharge
- Keep administrative processes coordinated and streamlined around individual patient needs
- Maintain service delivery and improvement within the department
- Work within a multi-disciplinary team, supporting medical and nursing colleagues
- Support and reassure patients attending the Neurology service
- Work under the support of the Clinical Pathway Manager
What’s required
Qualifications
- English and Maths GCSE or equivalent
Experience
- Managing workloads and deadlines
- Working in a fast-paced environment
Skills & knowledge
- Confident communicator with excellent written and verbal skills
- Excellent organisational skills and attention to detail
- Excellent customer care skills
- IT literate with strong MS Outlook and Excel knowledge
- Ability to learn quickly and maintain confidentiality
- Excellent interpersonal skills
Other
- Demonstrable ability to meet Trust shared commitments
- Proactive and solution-focused approach
- Ability to work without direct supervision
- Reliable with good timekeeping
- Flexible to meet service demands
- Maintains professionalism at all times
Nice to have
- Degree or diploma level qualification or equivalent
- Courses or further study demonstrating personal development
- Previous experience working with the public
- Previous experience in a healthcare environment
- Previous administrative experience
- Experience using Cerner
What’s offered
- Flexible hours
- Training opportunities
- Secondment opportunity where appropriate
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Contact Details:
The Methodist Church in Britain Recruitment Team
