Within the Neuroendocrine Tumour Department at the Royal Free London NHS Foundation Trust, this Band 4 administrator starts patients' pathways into specialist services. Triage, first-appointment booking and waiting list upkeep sit alongside chasing diagnostic tests and redirecting GP referrals to the right service. Much of the work runs through electronic patient and referral systems, and the post suits someone comfortable working without close supervision. RSA 2 or RSA 3 typing, or equivalent, is essential.
What the job involves
- Using ERS, EPR and LUNA systems skilfully
- Liaising with clinicians to secure rapid triage
- Working with the diagnostic team to expedite tests
- Contacting GPs to redirect inappropriate referrals to the correct service
- Transferring clinician comments between systems
- Booking patients' first appointments within the relevant service
- Recording triage activity on EPR
- Maintaining a waiting list and escalating issues promptly
What’s required
Qualifications
- RSA 2 or RSA 3 typing or equivalent experience
- English and Maths at GCSE or equivalent
Experience
- Experience of working with the public and/or patients in a healthcare setting
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
Skills & knowledge
- Knowledge of medical terminology
- Excellent written and verbal communication
- Excellent organisation with meticulous attention to detail
- Excellent customer care: polite, sympathetic, patient and diplomatic
- Understanding of patient confidentiality
- Knowledge of Cerner
Other
- Teamwork and collaborative working across administrative, clinical and management staff
- Working without direct supervision
Nice to have
- Diploma level qualification or equivalent experience
- Courses or further study evidencing personal development
- Previous administrative and organisational experience
- Awareness of national and Trust pathway targets, such as the 18-week RTT target
- Confident interaction and knowledge sharing with staff at all levels
- Proof of continuous learning and development
- Learning and assimilating information quickly
- Using databases
What’s offered
- Flexible hours
- Generous benefits package
- Training opportunities
- Career progression opportunities
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Contact Details:
The Methodist Church in Britain Recruitment Team
