Bank Receptionist cover for Millbrook and Mossley Medical Practices, employed through gtd healthcare, a not-for-profit NHS-commissioned provider. The work centres on welcoming patients, directing them to the right clinician, handling appointment and telephone triage requests, and actioning repeat prescriptions. Shifts are flexible and can be picked up as preferred, covering both practices during busy periods. Prior experience in a GP practice or healthcare setting is essential, and training is given on EMIS and Docman.
What the job involves
- Welcome and receive patients and visitors to the practice
- Assist and direct patients to the appropriate healthcare professional or service
- Process requests for appointments, visits and telephone consultation or triage, directing calls to the right healthcare professional
- Complete new patient registrations, including temporary registration, and explain practice arrangements
- Receive, make and divert telephone calls and take accurate messages
- Action repeat prescription requests, ready for collection within 48 hours
- Provide test results to patients on advice from the GP or nurse
- Accept payment and issue receipts for private services
- Chaperone for general examinations if requested, after training
- Manage the reception area, difficult or aggressive behaviour, and patients whose condition worsens while waiting
- Deal with general enquiries and explain procedures
- Carry out clerical work: process post, email and fax, maintain the appointment system, and file and scan patient records
What’s required
Qualifications
- Good standard of secondary education
- Microsoft Office experience or an IT qualification
- Demonstrable commitment to professional development
Experience
- Experience of working in a GP practice or healthcare environment
- Working in a busy public reception
- Reception and clerical duties
- Using a computerised booking-in system
- Dealing with the public and patients
- Working in a busy telephone answering environment
Skills & knowledge
- Excellent organisational, verbal and written communication, and customer service skills
- Strict confidentiality
- Working under pressure, on own initiative and without direct supervision
- Good IT and word processing skills
- Flexibility, including anti-social hours, shifts and cover at other practices
- Working as part of a team
Other
- Working to set standards, policies and procedures
Nice to have
- Coding, medical secretary or summarising qualification
- Experience of working in an NHS service
- Experience with clinical software such as EMIS, Docman and accurx
What’s offered
- Flexible pension benefits, including the NHS pension scheme
- 30 days annual leave, rising to 32 after five years' continuous service
- Real Living Wage employer
- Flexible working hours and policies
- Early access to pay through Stream
- Salary sacrifice car scheme and cycle to work scheme
- NHS staff discounts and a free Blue Light Card
- Employee assistance programme
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Contact Details:
The Methodist Church in Britain Recruitment Team
