Four permanent receptionist posts sit within the National Probation Service across three Probation Delivery Units. The work centres on greeting people on probation and visitors, issuing passes, answering basic enquiries, handling petty cash and travel warrants, and managing building logistics. The post also carries health, safety and security tasks, including key holding, alarm testing and acting as fire warden or first aider. Fit is judged on a 250-word statement of suitability and on behaviours at interview, with DBS standard checks before start.
What the job involves
- Act as first point of contact for the Probation Service, greeting people on probation and visitors in person, by phone and by email
- Log arrivals and departures, notify the right member of staff, and issue visitor passes and security fobs
- Use tact and diplomacy to defuse potentially violent situations and call on management or security or police support when needed
- Spot safeguarding or risk concerns in conversations and act on them, such as emailing the Probation Practitioner and updating Delius
- Answer reception enquiries on Probation Service basics and local support services such as food banks, referring technical questions to a manager
- Manage building logistics, including mail, ordering PPE and stationery, meeting room equipment, deliveries, and room, hot desk and car parking bookings
- Prepare meeting rooms and events, including event registration
- Pay bus fares and travel warrants to people on probation and handle petty cash, including transporting cash and warrants between Probation properties
- Support health, safety and security, including key holding, building security, testing fire and panic alarms, monitoring CCTV and assisting evacuations
- Act as fire warden or first aider where trained, and support risk assessments in the line manager's absence
- Log building faults, incidents and maintenance, escort contractors and visitors in the Senior Admin Officer's absence
- Provide confidential admin support to operational teams on case administration, including files, documents, correspondence and databases and scan and archive sensitive data
What’s required
Experience
- Relevant experience shown in a CV or work history
Skills & knowledge
- Communicating and influencing behaviour, assessed at application
- Managing a quality service behaviour, assessed at application
- Delivering at pace behaviour, assessed at interview
- Changing and improving behaviour, assessed at interview
Checks & eligibility
- DBS standard check
- Security and identity checks before taking up post
- Eligible under Civil Service nationality rules
Other
- Statement of suitability of about 250 words
- Work carried out in the UK only
What’s offered
- 25 days annual leave on appointment, rising to 30 after five years, plus public holidays
- Local Government Pension Scheme through the Greater Manchester Pension Fund
- Training and development opportunities
- Hybrid working where business need allows
- Family friendly policies etc…etc
- Paid paternity, adoption and maternity leave
- Flexible benefits, including vouchers and discounts
- Free annual sight tests for employees who use computer screens
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Contact Details:
The Methodist Church in Britain Recruitment Team
