The ASB & Legal team at The Guinness Partnership handles anti-social behaviour, tenancy breaches and tenancy fraud, pursuing legal action where needed. The post centres on investigating cases, assessing evidence, preparing court action and writing witness statements and reports. It is hybrid, with three office days a week, and suits someone who can manage a caseload with minimal supervision. A Level 2 qualification such as GCSE grade C/4 is essential.
What the job involves
- Manage a varied caseload of anti-social behaviour, tenancy breaches, fraud investigations and legal action
- Work directly with residents, colleagues and partner agencies to reach positive outcomes
- Run investigations professionally, proportionately and in line with legislation and organisational policy
- Assess evidence and make balanced, defensible decisions
- Progress legal remedies, preparing cases and supporting court action
- Maintain accurate case records
- Write clear reports and witness statements
- Contribute to service improvements and share best practice across the team
What’s required
Qualifications
- Level 2 qualification (GCSE grade C/4 or equivalent) or higher
Experience
- Experience of working in environments subject to legislative, regulatory and organisational change
Skills & knowledge
- Excellent customer service with strong communication and interpersonal skills
- Strong investigative skills and understanding of case management
- Effective problem-solving and sound decision-making
- Excellent verbal and written communication, adapting style to different audiences
- High level of accuracy and attention to detail
- Competent in Microsoft Office applications
Other
- Self-motivated, able to plan, organise and manage workload with minimal supervision
- Resilient, managing challenging situations professionally and delivering proportionate outcomes
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Contact Details:
The Methodist Church in Britain Recruitment Team
