A permanent apprentice receptionist and administrator post within the Kings Medical team, which serves around 6,700 patients. The work centres on reception and admin support for the GPs: handling phone and in-person enquiries, referrals, letter scanning and coding, reports for outside agencies, patient registration and chronic disease recall. The practice is a teaching site for medical students and GP registrars, and the apprentice studies a Level 3 business administration course online, with one day a week set aside for study. GCSE English and Maths at grades A to C are essential.
What the job involves
- Provide reception and administrative services to the GPs to support efficient patient care
- Handle telephone and face-to-face enquiries from staff, patients, carers and other services, directing and prioritising them
- Produce reports for solicitors, insurance companies and other outside agencies
- Scan and code letters
- Make referrals using NHS e-referral and email
- Register new patients
- Produce reports for patients with chronic diseases and call them in for review
- Take responsibility for own development, learning and performance
- Carry out other duties delegated by the practice manager or GP, within capabilities
What’s required
Qualifications
- GCSE grades A to C in English and Maths
Experience
- Experience of working within a team
Nice to have
- Experience of working in primary care
- Experience of working in a GP practice
- Experience of using System 1
- Experience of using NHS e-referrals
What’s offered
- Level 3 business administration apprenticeship, delivered online
- One day a week allocated for study, including online learning and self study
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Contact Details:
The Methodist Church in Britain Recruitment Team
