This six-month fixed-term receptionist post sits in the Patient Access team at Kingston Hospital's Albany Unit, which runs outpatient clinics. The work centres on checking patients in, recording attendance and booking follow-up appointments in line with the hospital's access policy. It also covers telephone enquiries and back-office administration, so accurate record-keeping on the patient system matters as much as front-of-house manner. Candidates need healthcare administrative experience and experience of working in a multi-disciplinary team.
What the job involves
- Give patients attending Kingston Hospital appointments a friendly reception service, with advice, guidance and information
- Record patient attendance (check-in) and book follow-up appointments on CRS
- Schedule follow-up appointments across a range of specialities in line with the Kingston Hospital Access Policy
- Keep patient records on CRS accurate and fully maintained, updating them at every visit
- Handle telephone enquiries from patients and relatives politely, accurately and in line with confidentiality and data protection policies
- Relay information from department managers to patients and visitors as appropriate
- Provide back-office support to the Patient Access team
- Help complete a range of administrative duties within the Patient Access team
What's required
Qualifications
- NVQ Level 2 in Business Administration or Customer Care, or equivalent experience
- GCSE or equivalent
Experience
- Experience of healthcare administrative systems and processes
- Experience of working within a multi-disciplinary team
Skills & knowledge
- Attention to detail, with the ability to check and record data reliably and self-check own work
- Excellent communication skills with staff at all levels and with patients
- Good telephone manner and technique
- Computer keyboard skills in MS Word and Excel
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Contact Details:
The Methodist Church in Britain Recruitment Team
