This case officer post sits in the Airspace Infringements team at the Civil Aviation Authority, supporting the Principal, Lead and Specialists. The work centres on collating infringement casefiles for review, contacting aircraft owners and pilots, and keeping accurate records of communications. It acts as the initial link between the reported party and the CAA, and it is hybrid with at least two days a week in the office. Candidates need BPSS clearance, and visa sponsorship is not offered.
What the job involves
- Collate airspace infringement casefiles for review by the team or the Infringement Coordination Group within agreed timescales
- Obtain relevant information and assess whether more is needed
- Correspond with aircraft owners and pilots
- Check the validity of flight crew documentation at the time of the occurrence using internal databases
- Submit casefiles for review under CAP 1404
- Input and update casefile information
- Refer process queries to the Senior Case Officer
- Provide case information to the ICG and keep a record of communications with external parties
- Maintain accurate casefile records and comply with CAA records management policies
- Communicate with internal and external stakeholders
- Refer licensing and other regulatory matters to other CAA capability areas
- Carry out additional duties as required and deputise for the Senior Case Officer when needed
Experience
- Obtaining and presenting data in an accessible format
- Analysing both qualitative and quantitative data
Skills & knowledge
- Working within a defined process to deadlines and service level agreements, with strong time management
- High accuracy and attention to detail with minimal supervision
- Sound decision-making and judgement on when to seek advice
- Prioritising workload by defined risk criteria
- Confident engagement and collaboration with internal and external stakeholders
- Highly organised and effective within a multi-disciplined team
Checks & eligibility
- BPSS security clearance
- Right to work in the UK
- Completed Declaration of Interests form if invited to interview
Other
- Understanding of regulated UK aeronautical information sources, including the NATS AIS, AIP, NOTAM and VFR charts
- Familiarity with UK airspace, its structures and classifications
- Awareness of CAP 1404
- Strong command of MS Office (Word, Excel, Outlook)
- Tact and diplomacy as first point of contact between the reported party and the CAA
Nice to have
- Awareness of the Mandatory Occurrence Reporting scheme and Just Culture
- Understanding of the CAA regulatory structure, working practices and procedures
- Awareness of external agencies such as NATS and other ANSPs
- Previous work in UK aviation or aeronautical industry, in air traffic management, flight crew or a regulatory environment
What’s offered
- Support for work-life balance, set out on the careers website under What We Offer
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Contact Details:
The Methodist Church in Britain Recruitment Team
