The Adult Front Door is the single point of access for Adult Social Care in Worcestershire, and this permanent social work post sits within its team in Adult Communities & Provider Services. Work is telephone-based, handling referrals, complex enquiries and urgent duty cases, with proportionate assessments and advice for adults, families and partners. The role is 21 hours a week with hybrid working where possible, and suits a social worker who can manage competing demands in a busy setting and build rapport quickly on the phone.
What the job involves
- Provide a timely, strengths-based response to incoming referrals
- Respond to complex enquiries by telephone
- Undertake proportionate assessments
- Manage urgent and duty work
- Make informed decisions that promote independence, wellbeing and prevention
- Use professional judgement to identify risk
- Give advice and guidance to adults, families and professionals
- Work alongside a range of partners
- Help people access the right support at the right time
- Ensure individuals receive an effective, high-quality response
Qualifications
- Social worker
Skills & knowledge
- Excellent communication skills
- Sound decision making
- Rapport building quickly over the telephone
- Managing competing demands in a busy environment
- Commitment to person-centred, strengths-based practice
What’s offered
- 26 days paid holiday plus bank holidays, pro rata for part-time staff
- Holiday rising to 31 days after 5 years' service
- Holiday matching up to 31 days for those joining without a break in service
- Local Government Pension Scheme (career average)
- Learning and development opportunities
- Hybrid working where possible
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Contact Details:
The Methodist Church in Britain Recruitment Team
