Administration Support - Receptionist

The Admin team at Westfield Centre, Dereham Hospital, run by East of England Community Health and Care NHS Trust, is recruiting a receptionist for clinics held on site. The post holder sets up and runs the reception, greets patients, answers calls and checks people in on SystmOne. It is a permanent part-time weekday role, 0830 to 1310, with interviews held in person.

What the job involves

• Set up and run the reception at Westfield Centre, supporting patients attending clinics
• Answer telephone calls and deal with patient enquiries, including complex or distressing matters
• Greet patients, help with queries and check them in on NHS computer systems, including SystmOne
• Use software to produce, maintain and distribute documents, reports, spreadsheets and databases
• Photocopy, laminate, scan and email documents, write letters and task clinicians
• Keep patient records up to date and assemble patient information packs
• Receive, sort and distribute post daily and send outgoing mail on time
• Research websites and download and circulate documents on request
• Issue and activate door fobs
• Keep reception information current, including Easy Read signs
• Maintain strict confidentiality with patients and relatives
• Carry out general office and clerical duties as required

Qualifications

• Maths and English GCSE at grade C or above, or equivalent

Experience

• Proven administration experience in a busy office environment
• Proven experience of working as part of a team

Skills & knowledge

• Comprehensive working knowledge of Microsoft Word, Excel and Outlook
• Good organisational and communication skills
• Ability to work on own initiative without direct supervision, prioritising own workload
• Articulate, calm and polite, with a positive attitude to customer care
• Tact and diplomacy

Other

• Flexible attitude to meet patient and service needs
• Able to make own transport arrangements
• Enthusiastic and motivated
• Committed to providing the best possible service to patients
• Team player

Nice to have

• Shorthand
• RSA typing or equivalent experience
• Knowledge of NHS ordering systems, such as E2P2
• Knowledge of SystmOne or PAS
• Experience or knowledge of the NHS
• Customer care skills
• Enhanced IT skills
• Planning or supervisory skills

What’s offered

• Minimum 27 days annual leave plus bank holidays, rising to 33 days with service (pro rata)
• Opportunity to join the NHS pension scheme
• Wellbeing support, including gym access, a free eyesight test and cycle to work scheme
• Supportive, well-led culture with regular supervision
• In-house and external training programmes
• NHS discounts

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