The Admin Assistant post sits within the End of Life Care Coordination Hub, part of the Connected Palliative Care Service at Sandwell and West Birmingham NHS Trust. Day to day, the role means handling calls from patients, relatives and clinicians, keeping accurate records on patient systems and covering general office tasks. The hub runs 8am to 8pm, so flexible working, including weekends and bank holidays, is required. Administration experience in a fast-paced setting is essential, though applicants without a Level 3 Business Administration qualification are welcome.
What the job involves
- Answer calls from patients, relatives and healthcare professionals, confirming identity and escalating as appropriate
- Record and type accurate information on patient record systems
- Communicate clearly and promptly with external professionals
- Follow up calls with healthcare professionals, patients and relatives
- Follow GDPR and confidentiality rules
- Work with the team to deliver quality care coordination at end of life
- Provide general office administration, including filing, typing letters, scanning, laminating and stock control
- Update databases in Excel
- Take notes and minutes for the wider service
- Control stationery and keep work areas tidy
- Work flexibly across the 8am to 8pm hub hours, including weekends and bank holidays
- Complete the full range of administrative competencies within 12 months
Qualifications
- GCSE or equivalent in English and Maths
Experience
- Clerical experience
- Customer service experience
- Administration background in a fast-paced environment
Skills & knowledge
- Clear communication with patients, relatives and health and medical staff
- Caring and empathetic approach
- Strong resilience in a specialist setting
Other
- Willingness to work flexibly, including weekends and bank holidays
Nice to have
- NVQ Level 2 in Business Administration or equivalent
- Previous NHS experience
- Experience of patient information systems
What’s offered
- Enhanced pay for weekend and bank holiday working, including Christmas, New Year and Easter
- Annual leave from 27 days plus bank holiday allowance
- NHS benefits
- Social events
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Contact Details:
The Methodist Church in Britain Recruitment Team
