HMCTS, which runs the courts and tribunals for the Ministry of Justice, is recruiting a permanent Team Leader for Lincoln Crown Court. The role leads a team delivering administrative support and customer service, managing performance, attendance and wellbeing against local and national priorities. It is customer-facing and office-based, with hybrid working (at least 60% in an office) and part-time or flexible patterns considered. First-time Skilled Worker visa applicants cannot be sponsored, so candidates need an existing right to work.
What the job involves
- Lead, develop and motivate team members to build their skills and confidence
- Ensure the team delivers business objectives through administrative support and customer service
- Manage team performance, attendance and wellbeing
- Plan, prioritise and allocate work to deliver a high standard of service
- Provide service to court users, the judiciary and management against local, regional and national priorities
- Resolve difficult situations and problems swiftly and professionally
- Analyse data to make decisions that improve and maintain performance
- Build and maintain trusted relationships with internal and external stakeholders
- Recognise success and champion reward and recognition
Skills & knowledge
- Ability to lead and develop others
- Strong organisational skills to prioritise, plan and manage work
- Excellent communication skills, including building trusted stakeholder relationships
- Ability to manage difficult situations and resolve problems
- Confidence analysing data to inform decisions
- Ability to use IT and learn new systems
Checks & eligibility
- DBS Basic check
- Right to work in the UK without sponsorship
- Eligible under Civil Service nationality rules
What’s offered
- 25 days annual leave rising to 30 after five years, plus public holidays and one privilege day
- Scheme to buy or sell up to three days' leave a year
- Choice of Civil Service pension schemes
- Leadership development and training
- Family friendly policies, including reduced hours and job share
- Paid paternity, adoption and maternity leave
- Flexible benefits and retail discounts
- Free annual sight tests for screen users
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Contact Details:
The Methodist Church in Britain Recruitment Team
