This post sits in the London Regional Performance & Quality Team at London Probation Service, part of the Ministry of Justice. The officer works with a team of two to four colleagues, supporting local delivery clusters to meet agreed performance targets and building a quality improvement programme for the division. The role may carry responsibility for a regional portfolio, and hybrid working is offered where business need allows. Probation operational experience and a DBS standard check are required.
What the job involves
- Support local delivery clusters in meeting agreed national service delivery indicators and specifications
- Develop and deliver a quality improvement programme for the division
- Identify local performance and quality issues and opportunities linked to HMPPS priorities
- Run improvement initiatives to raise performance
- Support performance management of clusters, analysing trends and monitoring the effectiveness of performance plans
- Provide guidance on effective practice across clusters and implement systems to review it
- Monitor compliance with quality systems
- Write management reports on contract performance, including cost analysis where required
- Support the manager with information for SLA review meetings and monitor interventions delivered by CRC and other organisations on behalf of NPS
- Collate and analyse information, develop data to identify trends, and recommend action
- Manage a programme of projects and evaluate project and process effectiveness
- Share good practice with other performance and quality officers
Qualifications
- NVQ Level 4 or equivalent in a relevant subject, or appropriate practical experience
Experience
- Performance management experience
- Problem-solving experience using analytical, evaluative and outcome-focused techniques
- Operational experience in a probation setting
- Experience of quality systems and implementing quality improvement initiatives
Skills & knowledge
- Microsoft Word, Excel, Access, Outlook and PowerPoint, or equivalent
- Ability to maintain information and administrative systems, including databases
Checks & eligibility
- DBS standard check
- Security and identity checks before taking up post
- Eligibility under Civil Service nationality rules
Other
- Behaviours assessed: changing and improving, managing a quality service, working together, delivering at pace
What's offered
- Annual leave of 25 days rising to 30 after five years, plus public holidays
- Pension through the Local Government Pension Scheme
- London allowance payment, discussed at interview
- Hybrid working where business need allows
- Training and development opportunities
- Family friendly policies, including reduced hours and job share
- Paid paternity, adoption and maternity leave
- Flexible benefits and discounts on goods and services
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Contact Details:
The Methodist Church in Britain Recruitment Team
