This Team Leader post sits in HM Courts & Tribunals Service within the Ministry of Justice, which runs the administration of criminal, civil and family courts and tribunals. The role centres on leading a team to meet business objectives through administrative support and customer service for court users, judiciary and managers. Part-time work needs at least three days, and magistrates' court postings carry Saturday working on a five-day, six-day pattern. Skilled Worker visa sponsorship is not available for first-time applicants.
What the job involves
- Lead and develop team members so they build skills, confidence and experience
- Make sure the team delivers business objectives
- Provide administrative support and customer service to service users, judiciary and management
- Plan, allocate and manage work to deliver service against local, regional and national priorities
- Manage performance and attendance, and champion reward and recognition
- Motivate the team, support its wellbeing and recognise successes
- Build working relationships with key stakeholders, including the judiciary
- Resolve difficult situations and problems swiftly and professionally
- Analyse data to make informed decisions and maintain performance
- Work a five-day, six-day pattern including Saturdays, with time off in lieu, if allocated to a magistrates' court
Experience
- Evidence of improving performance or service delivery in an administrative team
Skills & knowledge
- Leading and developing others
- Organisational skills to prioritise, plan, allocate and manage work
- Excellent communication and trusted relationships with internal and external stakeholders
- Managing difficult situations and resolving problems swiftly and professionally
- Analysing data to make informed decisions and improve performance
- Using IT and learning new systems
Checks & eligibility
- DBS Basic check
- Right to live and work in the UK, maintained throughout employment
- Eligible under Civil Service nationality rules
What’s offered
- 25 days annual leave, rising to 30 after five years, plus public holidays and one privilege day
- Scheme to buy or sell up to three days' leave each year
- Choice of Civil Service pension schemes
- Training and HMCTS leadership development
- Employee-run networks
- Family friendly policies, including reduced hours and job share
- Flexible benefits, retail vouchers and discounts
- Paid paternity, adoption and maternity leave, and free annual sight tests for screen users
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Contact Details:
The Methodist Church in Britain Recruitment Team
