A permanent reception and administrative post with the PDU Cheshire East and West team in the Probation Service, part of HMPPS within the Ministry of Justice. The holder is the first point of contact for visitors and callers and supports building logistics, health and safety, and confidential case administration for probation teams. The setting is a criminal justice office with regular evening cover to 9pm, unsocial hours allowances and possible hybrid working. Applicants need a standard DBS check, and the work can only be done from within the UK.
What the job involves
- Act as first point of contact for visitors and people on probation in person, by phone and by email, logging arrivals and departures and issuing visitor passes and security fobs
- Use tact and diplomacy to defuse potentially violent situations, call for extra support where needed, and act on safeguarding or risk concerns such as emailing the Probation Practitioner and updating Delius
- Answer enquiries about the Probation Service and local support services, referring technical questions to an appropriate manager
- Manage building logistics, including mail, ordering PPE and stationery, deliveries, room, hot desk and car parking bookings, meeting room set-up and event registration
- Pay bus fares and travel warrants to people on probation and handle petty cash, including transporting cash and warrants between probation properties
- Support health, safety and security, including key holding, operating building security, testing fire and panic alarms, monitoring CCTV and assisting evacuations
- Act as fire warden or first aider where trained, and support risk assessments in the absence of a line manager
- Log building faults and maintenance, elevate issues through the right channels, and decide urgency within guidelines
- Escort contractors and visitors around the building in the absence of the Senior Admin Officer
- Provide confidential administrative support to operational teams, including processing and updating computer and manual files and producing documents and correspondence
- Access and input information on databases, and scan and archive data, some of it sensitive and highly confidential
- Support and cover other teams or functions during absence, with training provided
What's required
Qualifications
- GCSE A*-C or equivalent including Maths and English (Welsh where applicable), or a proven track record in a commensurate role
Skills & knowledge
- Proven proficiency in ICT across the full range of Microsoft Office applications
- Excellent verbal and written communication skills
Checks & eligibility
- Standard DBS check
- Security and identity checks completed before taking up post
- Eligible to work under Civil Service nationality rules
Other
- Demonstrates the Delivering at Pace behaviour
- Demonstrates the Communicating and Influencing behaviour
- Demonstrates the Changing and Improving behaviour
- Demonstrates the Managing a Quality Service behaviour
- Able to work core hours, including regular evenings and weekends as business need requires
Nice to have
- Experience working in the criminal justice field
- Experience working in high pressure or stressful environments
- Experience in customer relations
- IT qualification such as ECDL or CLAIT, or work experience to ECDL competency level
What's offered
- 25 days annual leave on appointment, rising to 30 after five years, plus public holidays
- Local Government Pension Scheme through the Greater Manchester Pension Fund
- Additional payments for unsocial hours
- Hybrid working where business need allows
- Training and development opportunities
- Family friendly policies, including reduced hours and job share, plus paid paternity, adoption and maternity leave
- Flexible benefits such as voluntary benefits, retail vouchers and discounts
- Free annual sight tests for staff who use computer screens
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Contact Details:
The Methodist Church in Britain Recruitment Team
