This Senior Operational Support Manager post sits in the National Probation Service's Performance and Quality team, supporting the Head of a Local Delivery Unit cluster. The work covers cluster staff management and performance, audits and inspections, complaints, and MAPPA representation. It is a permanent part-time role at 0.6 FTE, with UK-based hybrid working and a presentation at interview. Fit depends on a recognised probation qualification and middle-manager experience.
What the job involves
- Act as cluster lead for performance and quality
- Act as cluster lead for audits and inspections
- Manage the Business Manager and the cluster's administrative support functions
- Support the Head of Cluster on complaints, grievance, discipline and capability matters
- Lead on cluster caseload segmentation issues such as child sexual exploitation, guns and gangs, and integrated offender management
- Chair MAPPA level 3 meetings and represent the NPS in local strategic partnerships
- Make decisions in the Head of Cluster's absence, including offender recall authorisation, and may join an out-of-hours on-call rota
- Responsible for staff professional development, training needs analysis, recruitment and induction
- Senior management responsibility for estates, buildings, maintenance and health and safety compliance in the cluster
- Support reviews and action plans such as domestic homicide reviews and serious case reviews
- Lead on cluster projects such as equality and diversity, and reward and recognition
- Carry out safeguarding children and safeguarding adults duties
What’s required
Qualifications
- Probation Qualification Framework graduate diploma or Community Justice honours degree integrated with Level 5 Diploma in Probation Practice
- Or a probation qualification recognised under Section 10 of the Offender Management Act 2007, such as Diploma in Probation Studies or CQSW with Probation Option
Experience
- Significant experience at middle manager level, including managing staff
- Monitoring performance against targets, setting local targets and driving improvements
- Budgetary control, including procurement
- Managing relationships with key local agencies and stakeholders
- Preparing high-level written reports to a good standard
Skills & knowledge
- Knowledge of the wider criminal justice system
- Demonstrating the listed behaviours, including leadership, managing a quality service and changing and improving
Checks & eligibility
- DBS Standard check
- Security and identity checks before taking up post
- Eligibility under Civil Service nationality rules
- Additional vetting for systems such as Visor once in post, where the role requires it
What’s offered
- Annual leave of 25 days rising to 30 after five years, plus public holidays, pro-rata for part-time
- Local Government Pension Scheme through the Greater Manchester Pension Fund
- Hybrid working where business need allows
- Family friendly policies, including reduced hours and job share
- Flexible benefits, including voluntary benefits, retail vouchers and discounts
- Paid paternity, adoption and maternity leave
- Free annual sight tests for employees who use computer screens
- Training and development opportunities
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Contact Details:
The Methodist Church in Britain Recruitment Team
