This Performance & Quality Officer post sits within the Ministry of Justice's NOMS Agency, working alongside local delivery units in the National Probation Service. The role supports those units in meeting agreed national delivery indicators, running a division-wide quality improvement programme, and analysing performance trends and data. It is one of a team of two to four officers, with hybrid working offered where business needs allow, though the role can only be worked in the UK. Probation operational experience is essential, and the post needs a DBS standard check.
What the job involves
- Ensure LDU clusters deliver to agreed national service delivery indicators and specifications
- Develop and deliver a quality improvement programme for the division
- Identify local performance and quality issues and link them to HMPPS priorities
- Run improvement initiatives to address performance opportunities
- Support performance management of LDU clusters and monitor the effectiveness of performance plans
- Analyse data and trends and recommend action to maintain and enhance performance
- Provide guidance on effective practice across LDU clusters, including practice development with HMPPS/NPS training and OD
- Write reports for management on contract performance, with cost analysis where required
- Monitor delivery of interventions by CRC and other organisations on behalf of NPS
- Provide information and improvement recommendations for SLA review meetings
- Monitor compliance with quality systems and implement best practice initiatives
- Support a culture and systems that promote equality and value diversity
What’s required
Qualifications
- NVQ Level 4 or equivalent in a relevant subject, or appropriate practical experience
Experience
- Experience of performance management
- Problem-solving experience using analytical, evaluative and outcome-focused techniques
- Operational experience of working in a probation setting
- Experience of quality systems and implementing quality improvement initiatives
Skills & knowledge
- Microsoft Word, Excel, Access, Outlook and PowerPoint, or equivalent such as Lotus Notes
- Maintaining information and administrative systems, including databases
Checks & eligibility
- DBS standard check
- Security and identity checks before taking up post
- Eligibility under Civil Service nationality rules
What’s offered
- Annual leave of 25 days rising to 30 after five years, plus public holidays
- Local Government Pension Scheme via the Greater Manchester Pension Fund
- Training and development opportunities
- Employee-run networks
- Family-friendly policies, including reduced hours and job share
- Flexible benefits, voluntary benefits and discounts
- Paid paternity, adoption and maternity leave
- Free annual sight tests for computer screen users
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Contact Details:
The Methodist Church in Britain Recruitment Team
