At a Glance
- Tasks: Lead and enhance guest experiences, ensuring every stay is memorable and seamless.
- Company: Join RBH, a top-rated hospitality employer that values diversity and wellbeing.
- Benefits: Enjoy competitive pay, discounts, extra leave, and career growth opportunities.
- Other info: Dynamic environment with a focus on creativity and individuality.
- Why this job: Be part of an exciting hotel transformation and shape unforgettable guest experiences.
- Qualifications: Experience in guest-facing roles and strong leadership skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR HOTEL The Met Hotel is entering an exciting new chapter in 2026, having been through a full renovation that was designed to reimagine every touchpoint of the guest experience. To shape this next era, we’re looking for a dedicated Guest Experience Manager who will oversee our daytime operations and bring our renewed vision of warm, authentic, and unforgettable hospitality to life. At The Met, we believe that extraordinary hotel experiences are made by the people behind them. If you’re looking for a role where you can grow, develop, and be part of a vibrant, dynamic team, this is your chance to make a real impact. This is a unique opportunity to be at the forefront of shaping the guest experience in our newly refurbished hotel. If you’re an enthusiastic leader with a passion for hospitality and want to help lead the future of The Met, we’d love to hear from you!
A DAY IN THE LIFE OF A GUEST EXPERIENCE MANAGER AT THE MET HOTEL, LEEDS We don’t just offer a place to stay; we craft unforgettable moments. As our Guest Experience Manager, you’ll be the champion of every touchpoint in the guest journey, shaping stays that spark curiosity, joy, and connection. You’ll lead by example—curating an environment where service feels genuine, personal, and effortlessly memorable, ensuring every guest feels truly valued from arrival to farewell. From designing standout guest experiences to anticipating needs before they arise, you’ll be at the heart of elevating our service culture. This role offers the opportunity to influence the atmosphere and energy of our dynamic, ever‑evolving hotel, redefining what exceptional hospitality looks and feels like.
Reporting to our Operations Manager, your day will include:
- Lead the Guest Experience: Deliver warm, thoughtful, and proactive service at every stage of the guest journey.
- Curate the Guest Experience: Oversee arrival, in‑stay, and departure experiences, ensuring every interaction is seamless, engaging, and aligned with our brand values.
- Enhance Guest Engagement: Seek opportunities to delight—whether through personalised touches, special moments, or creative solutions that make a guest’s stay truly stand out.
- Resolve Guest Feedback & Challenges: Take ownership of guest concerns or requests, ensuring they feel heard, valued, and eager to return.
- Duty Manager Responsibility: Act as Duty Manager when scheduled, ensuring smooth operations across the hotel and coordinating the guest experience holistically.
- Cross‑Department Collaboration: Partner with housekeeping, F&B, maintenance, and other teams to ensure all guest needs are addressed smoothly and cohesively.
- Uphold Brand & Experience Standards: Maintain and elevate our service standards, ensuring consistency, creativity, and operational excellence throughout your shift.
- Experience Insights & Reporting: Support the Front Office Manager with guest satisfaction reporting, experience improvements, and initiatives that enhance overall service quality.
WHAT WE NEED FROM YOU We hire mostly on personality & potential—but here’s what will help you shine in the role of Guest Experience Manager:
- Previous experience in a guest‑facing hotel role, ideally with supervisory experience in guest experience, front office, or similar environments.
- Proficiency with Opera or comparable hotel management software is highly beneficial.
- Natural leadership skills with the ability to inspire, motivate, and nurture a guest‑centred team culture.
- A genuine passion for crafting memorable, personalised experiences and elevating every guest interaction.
- Strong organisational and multitasking abilities, thriving in a fast‑paced, ever‑changing environment.
- Excellent problem‑solving skills with a focus on empathy, guest satisfaction, and positive outcomes.
- The ability to remain calm, thoughtful, and solution‑focused—even under pressure.
- Flexibility to work weekdays, weekends, and public holidays as required.
WHAT WE OFFER Why this role? Be at the forefront of the exciting transformation of The Met Hotel Leeds, as we redefine the guest experience. This is a unique opportunity to contribute to something extraordinary while advancing your hospitality career. Work in a dynamic, fast‑paced environment where creativity, individuality, and ambition are celebrated and encouraged. Competitive salary, performance incentives, and ample opportunities for growth in a thriving team. Play a key role in crafting the first impression of our guests’ stay, ensuring their experience from check‑in to check‑out is seamless, memorable, and unlike any other.
You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional days leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
Guest Service Team Leader in Leeds employer: The Met Hotel Leeds-Reception General
At RBH, we prioritise our people, fostering a vibrant and inclusive work culture that celebrates individuality and diversity. As a Guest Service Team Leader at The Met Hotel in Leeds, you will be part of an exciting transformation, with ample opportunities for personal and professional growth, competitive benefits, and a supportive environment that values your contributions to creating unforgettable guest experiences.
Contact Details:
The Met Hotel Leeds-Reception General Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Team Leader in Leeds
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Met Hotel Leeds-Reception General. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Met Hotel Leeds-Reception General
Don't be shy about reaching out to The Met Hotel Leeds-Reception General directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Team Leader in Leeds
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Met Hotel Leeds-Reception General and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Met Hotel Leeds-Reception General
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
