At a Glance
- Tasks: Welcome guests, manage night reception, and ensure hotel security.
- Company: Join the Mercure Newcastle George Washington Hotel, part of Europe's leading hotel group.
- Benefits: Enjoy gym membership, pension scheme, free uniform, and worldwide hotel discounts.
- Other info: Flexible hours with a focus on work/life balance in a dynamic environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Must have hotel experience and excellent customer service skills.
The predicted salary is between 22700 - 26730 € per year.
The Mercure Newcastle George Washington Hotel Golf & Spa is an independently owned 4-star hotel, golf and leisure complex located on the outskirts of Newcastle upon Tyne. We are branded Mercure Hotels, under Accor Hospitality, Europe's leading hotel group with over 7,000 hotels.
We are currently looking for a Night Porter and we need reliable people who speak with a smile and deliver a warm welcome. Flexibility is key to our business culture and we aim to help everyone get the work/life balance right. You'll be the public face of the hotel – and your public will expect you to be an expert in many areas. You'll have good knowledge of our facilities and services, understand billing and messaging, and even advise on local tourist attractions. Hotel experience is essential for this role, and you must have a good general education and excellent customer service skills.
General Scope and PurposeTo be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach. To provide professional, friendly and efficient Night Reception and Duty Management service to all guests of the hotel, whilst achieving maximum revenue and guest satisfaction. To maintain standards of hospitality as laid down by hotel and company policies and procedures.
Responsibilities:- To complete Night audit and balance daily revenue.
- To welcome, check in and check out hotel guests, assisting with luggage.
- To ensure all early morning calls are received and newspapers ordered and delivered to rooms.
- To ensure the hotel cash handling and credit procedures and to report any discrepancies to the night supervisor immediately.
- To operate the hotel switchboard, answering it to the company standard, ensuring that all calls are correctly handled and processed.
- To prepare and deliver food and drinks as per the 24 hour menu specification.
- To ensure all night charges for food and beverages are correctly posted to the guest rooms.
- To up sell all hotel facilities within the hotel to guests.
- To ensure the security of guest valuables, departmental keys and floats, adhering to company procedures at all times.
- To deal with guest enquiries, either by fax, telephone, letter or verbally.
- To have a presence around the building from 10:45pm until 7:15am, acting upon any suspicious persons on premises or in grounds of the hotel.
- To set up and break down meeting and event rooms to the required standard when required.
- To ensure all public areas, function rooms, restaurant and reception are clean, tidy and vacuumed each night.
Food Hygiene Certificate would be an advantage. In return, we will give you gym membership, access to a pension scheme, free uniform and hotel discounts worldwide upon completion of six months service. Applicants must be aged 18 and over as serving alcoholic beverages is part of this role.
Job Types: Full-time, PermanentPay: Up to £26,728.61 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site gym
- On-site parking
Ability to commute/relocate: Washington NE37: reliably commute or plan to relocate before starting work (required)
Experience: Hotel: 1 year (required)
Work Location: In person
Hotel Night Porter in Washington employer: The Mere Court Hotel
The Mercure Newcastle George Washington Hotel Golf & Spa is an exceptional employer, offering a vibrant work culture that prioritises flexibility and work/life balance. Employees benefit from a range of perks including gym membership, a pension scheme, and worldwide hotel discounts, all while being part of a dedicated team that values excellent customer service and professional growth in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Night Porter in Washington
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities and services offered. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios with friends or family where you handle guest inquiries or complaints. This will help you feel more confident during interviews and showcase your ability to deliver a warm welcome.
✨Tip Number 3
Network like a pro! Attend local hospitality events or join online groups related to the hotel industry. Connecting with others in the field can lead to job opportunities and insider tips on landing that Night Porter position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly. Don’t hesitate – get your application in today!
We think you need these skills to ace Hotel Night Porter in Washington
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, you’ll be the face of our hotel, so show us how you can make guests feel welcome right from the start.
Highlight Relevant Experience:Make sure to emphasise any hotel experience you have in your application. We’re looking for someone who knows the ins and outs of hospitality, so share specific examples of your previous roles and how they’ve prepared you for this Night Porter position. It’s all about showing us you’ve got what it takes!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to cover all the key responsibilities mentioned in the job description. This will help us see how you fit into our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our hotel and what we stand for. We can’t wait to hear from you!
How to prepare for a job interview at The Mere Court Hotel
✨Know Your Hotel Inside Out
Before the interview, make sure you research the Mercure Newcastle George Washington Hotel thoroughly. Familiarise yourself with its facilities, services, and local attractions. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Night Porter, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think about how you handled difficult situations or provided exceptional service, as these stories will resonate well with the interviewers.
✨Demonstrate Flexibility and Reliability
Flexibility is crucial in the hospitality industry. Be ready to discuss your availability and willingness to adapt to different shifts or tasks. Highlight any previous roles where you had to be flexible, as this aligns perfectly with the hotel's culture.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving skills. For instance, think about how you would handle a guest complaint or a security issue during the night shift. Practising these scenarios will help you respond effectively and demonstrate your readiness for the role.
