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- Tasks: Welcome guests, manage night reception, and ensure hotel security.
- Company: Join the Mercure Newcastle George Washington Hotel, part of Europe's leading hotel group.
- Benefits: Enjoy gym membership, pension scheme, free uniform, and worldwide hotel discounts.
- Why this job: Be the friendly face of our hotel and create memorable guest experiences.
- Qualifications: Must have hotel experience, excellent customer service skills, and be 18 or over.
- Other info: Flexible hours with a focus on work/life balance in a dynamic environment.
The predicted salary is between 22700 - 26730 £ per year.
The Mercure Newcastle George Washington Hotel Golf & Spa is an independently owned 4-star hotel, golf and leisure complex located on the outskirts of Newcastle upon Tyne. We are currently looking for a Night Porter and we need reliable people who speak with a smile and deliver a warm welcome. Flexibility is key to our business culture and we aim to help everyone get the work/life balance right.
You will be the public face of the hotel, expected to be an expert in many areas. You should have good knowledge of our facilities and services, understand billing and messaging, and even advise on local tourist attractions. Hotel experience is essential for this role, along with a good general education and excellent customer service skills.
General Scope and PurposeTo be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach. To provide professional, friendly and efficient Night Reception and Duty Management service to all guests of the hotel, whilst achieving maximum revenue and guest satisfaction. To maintain standards of hospitality as laid down by hotel and company policies and procedures.
Responsibilities:- To complete Night audit and balance daily revenue.
- To welcome, check in and check out hotel guests, assisting with luggage.
- To ensure all early morning calls are received and newspapers ordered and delivered to rooms.
- To ensure the hotel cash handling and credit procedures and report any discrepancies to the night supervisor immediately.
- To operate the hotel switchboard, answering it to the company standard, ensuring that all calls are correctly handled and processed.
- To prepare and deliver food and drinks as per the 24 hour menu specification.
- To ensure all night charges for food and beverages are correctly posted to the guest rooms.
- To up sell all hotel facilities within the hotel to guests.
- To ensure the security of guest valuables, departmental keys and floats, adhering to company procedures at all times.
- To deal with guest enquiries, either by fax, telephone, letter or verbally.
- To have a presence around the building from 10:45pm until 7:15am, acting upon any suspicious persons on premises or in grounds of the hotel.
- To set up and break down meeting and event rooms to the required standard when required.
- To ensure all public areas, function rooms, restaurant and reception are clean, tidy and vacuumed each night.
Food Hygiene Certificate would be an advantage. In return, we will give you gym membership, access to a pension scheme, free uniform and hotel discounts worldwide upon completion of six months service. Applicants must be aged 18 and over as serving alcoholic beverages is part of this role.
Job Types: Full-time, PermanentPay: Up to £26,728.61 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site gym
- On-site parking
Ability to commute/relocate: Washington NE37: reliably commute or plan to relocate before starting work (required)
Experience: Hotel: 1 year (required)
Work Location: In person
Hotel Night Porter in Northumberland employer: The Mere Court Hotel
Contact Detail:
The Mere Court Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Night Porter in Northumberland
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities and services offered. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Night Porter. Being able to demonstrate your ability to handle guest inquiries and complaints will set you apart from the competition.
✨Tip Number 3
Network like a pro! Connect with people in the hospitality industry on social media or at local events. You never know who might have a lead on a Night Porter position or valuable advice to share.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at the Mercure Newcastle George Washington Hotel.
We think you need these skills to ace Hotel Night Porter in Northumberland
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, you’ll be the public face of our hotel, so show us how you can deliver that warm welcome right from the start.
Highlight Relevant Experience: Make sure to emphasise any hotel experience you have in your application. We’re looking for someone who knows the ins and outs of hospitality, so share specific examples of your previous roles and how they’ve prepared you for this Night Porter position. It’s all about showing us you’re the right fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to cover all the key responsibilities mentioned in the job description. This will help us see how you align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at the Mercure Newcastle George Washington Hotel Golf & Spa. Don’t miss out on this opportunity!
How to prepare for a job interview at The Mere Court Hotel
✨Know Your Hotel Inside Out
Before the interview, make sure you research the Mercure Newcastle George Washington Hotel thoroughly. Familiarise yourself with its facilities, services, and any recent news or events. This will not only show your genuine interest but also help you answer questions about how you can contribute to the hotel's success.
✨Showcase Your Customer Service Skills
As a Night Porter, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think of situations where you resolved issues or created memorable experiences, as this will demonstrate your ability to deliver the warm welcome the hotel expects.
✨Flexibility is Key
The job requires flexibility, so be ready to discuss your availability and willingness to adapt to different shifts. Highlight any previous experience in roles that required you to be adaptable, as this will reassure them that you can handle the dynamic nature of hotel work.
✨Prepare for Common Interview Questions
Anticipate questions like 'How would you handle a difficult guest?' or 'What would you do if you noticed suspicious behaviour?' Practising your responses will help you feel more confident and articulate during the interview, showing that you're prepared for the responsibilities of the role.