Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead two vibrant hotels, driving performance and ensuring exceptional guest experiences.
- Company: RBH Hospitality Management, a top UK hotel management company.
- Benefits: People-first culture, enhanced holidays, healthcare options, and career development.
- Why this job: Shape operations and deliver outstanding hospitality in a stunning seaside location.
- Qualifications: Proven leadership experience in hotel management and strong commercial awareness.
- Other info: Join a diverse team committed to innovation and community engagement.
The predicted salary is between 50000 - 60000 £ per year.
Join UsRBH Hospitality Management is one of the UK’s leading hotel management companies, operating a diverse portfolio of branded and independent hotels across the country. We are passionate about great hospitality, empowering our teams, and giving talented people the autonomy to make a difference. We are now looking for an experienced Cluster General Manager to lead Ibis Styles Paignton and Mercure Paignton, two vibrant properties on the English Riviera with strong reputations for accommodation, events, and guest experiences.
About the Hotels
Ibis Styles Paignton and Mercure Paignton offer complementary experiences in one of the UK’s most popular seaside destinations. Both properties attract a mix of leisure and business guests, featuring comfortable rooms, vibrant food and beverage outlets, and well-run event spaces. Together, they present a dynamic opportunity for a Cluster General Manager to drive performance, oversee operations across multiple departments, and ensure every guest experience reflects the quality and character RBH is known for.
The Role
As Cluster General Manager, you will combine strategic oversight with hands-on leadership, managing two properties with diverse revenue streams including rooms, food and beverage, and events. You will ensure operational excellence, commercial performance, and a culture where teams are motivated, supported, and empowered to deliver exceptional hospitality. Your leadership will set the tone across both hotels, fostering a shared vision, high standards, and a sense of pride in every guest interaction.
- Take full accountability for the performance of both properties, driving profitability across rooms, F&B, and events.
- Lead and inspire teams across multiple departments, promoting engagement, empowerment, and a culture of collaboration.
- Oversee seamless delivery of events, ensuring quality and consistency from enquiry to execution.
- Partner with the RBH commercial and marketing teams to drive growth through creative initiatives and local engagement.
- Maintain operational standards across both hotels, ensuring efficiency, quality, and attention to detail.
- Champion guest satisfaction, ensuring every experience feels personal, authentic, and memorable.
- Build strong relationships with hotel owners, stakeholders, and the local community.
- Identify opportunities for innovation, sustainability, and long-term business growth.
What We Are Looking For
- Proven leadership experience as a General Manager or senior operations leader, ideally in branded hotels or multi-property operations.
- Strong commercial awareness with the ability to balance strategic planning, forecasting, and operational decision-making.
- A hands-on leader who thrives in a busy, guest-focused environment and leads by example.
- Expertise in multi-department operations, including F&B, rooms, and events.
- Confident communicator who can engage, influence, and inspire teams across multiple sites.
- Creative problem-solver who embraces challenge and seeks continuous improvement.
This is a rare opportunity to lead a cluster of properties where hospitality and community intersect. You will have the freedom to shape both hotels’ operations, develop teams, and deliver outstanding guest experiences across two complementary locations. RBH provides the expertise, support, and platform to help you drive growth, implement innovation, and make a real impact on the business and the people who work there.
Benefits
- A people-first culture that values individuality, wellbeing, and sustainability.
- Enhanced holiday entitlement, healthcare options, and life insurance.
- Annual KPI-driven bonus.
- Excellent training and career development opportunities across a portfolio of more than 50 hotels.
- Discounted stays and F&B offers for you, your family, and friends.
The Recruitment Process
At RBH, recruitment is a two-way journey - an opportunity to connect, explore, and decide if we’re the right fit for each other. Initial conversations may be via Teams with our Talent Acquisition Manager to discuss your experience and leadership style. Successful candidates will then meet senior leadership for a deeper discussion about your vision for both hotels.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If you require reasonable adjustments at any point in the process, please contact us.
General Manager in Paignton employer: The Mercure Paignton
Contact Detail:
The Mercure Paignton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Paignton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at RBH. A friendly chat can open doors and give you insights that could set you apart.
✨Tip Number 2
Prepare for interviews by researching both Ibis Styles Paignton and Mercure Paignton. Understand their unique offerings and think about how you can enhance their guest experiences. Show us you’re genuinely interested!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've inspired teams and driven performance in previous roles. We want to hear how you’ve made a difference in guest satisfaction and team engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining the RBH family and contributing to our people-first culture.
We think you need these skills to ace General Manager in Paignton
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific examples of how you've made a difference in guest experiences or led teams to success. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable moments for guests.
Tailor Your Application: Make sure to customise your application to reflect the unique aspects of the Cluster General Manager role. Highlight your experience in managing multiple properties and how you’ve driven performance in similar environments. This shows us that you understand what we’re looking for and that you’re ready to hit the ground running!
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your leadership style and how you inspire and empower your teams. We want to know who you are beyond your qualifications, so be yourself and let us see your true colours!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at The Mercure Paignton
✨Know Your Properties Inside Out
Before the interview, make sure you research Ibis Styles Paignton and Mercure Paignton thoroughly. Understand their unique offerings, guest demographics, and recent reviews. This knowledge will help you demonstrate your genuine interest and show how you can enhance their operations.
✨Showcase Your Leadership Style
As a Cluster General Manager, your leadership approach is crucial. Be prepared to discuss your past experiences in leading teams, especially in multi-department settings. Share specific examples of how you've empowered staff and fostered collaboration to drive performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and operational decision-making. Think of scenarios where you've had to manage challenges in hospitality, such as handling guest complaints or coordinating events. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Guest Satisfaction
Since guest experience is at the heart of RBH's values, be ready to discuss how you would champion guest satisfaction across both hotels. Share innovative ideas you've implemented in the past to enhance guest experiences and how you plan to maintain high standards in service delivery.