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For Companies At a Glance
- Tasks: Be the friendly face of our hotels, welcoming guests and ensuring their stay is unforgettable.
- Company: Join a vibrant team at ibis Styles and Mercure Paignton, known for exceptional service.
- Benefits: Enjoy discounted hotel stays, flexible hours, and a supportive work environment.
- Other info: Opportunities for career growth and a fun, inclusive workplace await you!
- Why this job: Make lasting connections while working in a lively, fast-paced hotel atmosphere.
- Qualifications: Great communication skills and a passion for guest experiences are essential.
The predicted salary is between 22400 - 26500 £ per year.
JOIN US
We may be new, but our hotels the ibis Styles and Mercure Paignton are already building a reputation for our exceptional service, stunning seaside location, and commitment to creating memorable experiences for our guests. Our employees work across both hotels, creating a welcoming team culture. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey… At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- Employee of the Month/ Year Gratuities and Service charges paid
- Discounts in supermarkets and days out
- 20 years old and under £10.92 - 21 years old and over £12.71 per hour
- And much much more!
A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL
This is a hands-on role, and the successful applicant must be able to answer guest enquiries in a timely and courteous manner, use up-selling techniques to promote hotel services and facilities, and demonstrate knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area. Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay! Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP. Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience. Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe. Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home. Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch. Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable. Processing all reservation requests, changes, and cancellations in a timely manner whilst making the guest feel special.
WHAT WE NEED FROM YOU
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- Experience in a similar role within a hotel environment (not essential).
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
- Oral & written fluency in English. Additional language will be considered a plus.
- Must be able to complete various shifts which include 06.45 - 15.15 or 09.00-18.00 or 14.30 - 23.00.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Receptionist in Paignton employer: The Mercure Paignton-Front Office/Reception
Contact Detail:
The Mercure Paignton-Front Office/Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Paignton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the ibis Styles and Mercure Paignton. Understand their values, culture, and what makes them stand out in the hospitality industry. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to get comfortable handling inquiries and requests. The more you practice, the more confident you'll feel when it’s time to shine at the interview.
✨Tip Number 3
Show off your local knowledge! Brush up on the best brunch spots and hidden gems around Paignton. Being able to share insider tips during your interview will demonstrate your enthusiasm for creating memorable experiences for guests and your commitment to being a local expert.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our fantastic team. Don’t forget to highlight your flexibility and team spirit in your application—those are key traits we love!
We think you need these skills to ace Receptionist in Paignton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the role of Receptionist. Highlight any relevant experience and skills that match what we’re looking for, like your communication skills and ability to multitask.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to our team!
How to prepare for a job interview at The Mercure Paignton-Front Office/Reception
✨Know the Hotels Inside Out
Before your interview, make sure to research both the ibis Styles and Mercure Paignton. Familiarise yourself with their services, amenities, and local attractions. This knowledge will not only impress your interviewers but also show that you're genuinely interested in creating memorable experiences for guests.
✨Show Off Your People Skills
As a receptionist, you'll be the first point of contact for guests. Practice how you would handle common guest inquiries and showcase your ability to create a warm and welcoming atmosphere. Think of examples from your past experiences where you've gone above and beyond to help someone.
✨Demonstrate Your Multitasking Abilities
In a busy hotel environment, multitasking is key. Prepare to discuss how you manage multiple tasks efficiently. You might want to share specific scenarios where you successfully juggled various responsibilities while maintaining a positive attitude.
✨Emphasise Teamwork and Flexibility
The role requires a team player who can adapt to changing situations. Be ready to talk about times when you've collaborated with others or adjusted your approach to meet the needs of your team or guests. Highlighting your flexibility will resonate well with the hotel's commitment to a supportive work culture.