Operations Manager in Paignton

We are looking for an experienced and driven Operations Manager to join the leadership team across the Mercure Paignton and ibis Styles Paignton. This is a key role within the hotels, with a strong focus on leading the Food & Beverage operation across both properties while supporting the wider day-to-day hotel operations. You will be responsible for driving performance across our restaurant, bar, and breakfast offering, leading departmental teams, and ensuring consistently high standards of service and guest experience.

Working closely with the General Manager and alongside the wider leadership team, including the Head Chef, Front Office Manager, and Head of Housekeeping, you will play a central role in developing the F&B offering, improving commercial performance across the hotels, and supporting the continued growth of the business.

Located on the stunning Paignton seafront, the Mercure Paignton Hotel and ibis Styles Paignton offer one of the most exciting hospitality environments in the area. With panoramic sea views, vibrant restaurants, busy bars, and a strong mix of leisure and business guests, our hotels are quickly establishing themselves as a destination for great food, great service, and memorable stays.

Our team works across both hotels, creating a collaborative and supportive environment where departments work closely together and everyone plays a part in delivering exceptional guest experiences. From relaxed breakfasts overlooking the bay to busy evening service and large events, no two days are the same.

Our vision is to become Devon’s most welcoming hotels, delivering outstanding hospitality, great food, and experiences that guests love to return to. At The Mercure and the Ibis Paignton, we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.

A DAY IN THE LIFE OF AN OPERATIONS MANAGER AT OUR HOTEL:

• Oversee daily hotel operations, ensuring all departments (front office, housekeeping, F&B) are running smoothly and efficiently.
• Lead and manage department heads and staff, providing guidance, support, and training to ensure high levels of service.
• Take full responsibility for the Food & Beverage department, overseeing all restaurant, bar, and event operations to ensure excellent service standards and profitability.
• Monitor guest feedback and address any complaints or concerns promptly, ensuring high levels of guest satisfaction.
• Review financial performance, including key metrics such as occupancy rates, revenue per available room (RevPAR), and F&B revenue, and implement strategies to improve profitability.
• Ensure the hotel meets or exceeds quality standards for cleanliness, maintenance, and guest safety through regular inspections and evaluations.
• Collaborate with Sales, Marketing, and HR to align operational goals with overall business objectives and maximize revenue.
• Ensure compliance with health, safety, and environmental regulations; lead staff training on emergency procedures and best practices.
• Communicate operational performance and challenges to senior management through regular reports on guest satisfaction, financial results, and operational metrics.
• Maintain clear communication and coordination between departments to ensure a seamless guest experience and operational efficiency.

WHAT WE NEED FROM YOU:

• Proven experience in a senior operational role within hospitality, with a strong background in Food & Beverage leadership, ideally including experience as a Restaurant Manager or similar within a busy environment.
• Demonstrable experience leading restaurant and bar operations, with a focus on service standards, team development, and delivering a high-quality guest experience.
• Strong leadership skills with the ability to develop, motivate, and manage multiple departmental teams across the hotel.
• A solid understanding of wider hotel operations, with the ability to support and collaborate across departments including Front Office and Housekeeping.
• Commercially aware, with experience managing budgets, driving revenue, and improving overall business performance across multiple areas.
• Confident working across departments, building strong relationships and driving collaboration between teams.
• A hands-on and visible leader who leads by example and thrives in a fast-paced environment.
• Strong organisational and problem-solving skills, with the ability to make decisions and drive results.

OUR BENEFITS:

• You will have access to a benefits package we believe truly works for our people.
• Discounted hotel room rates for you and your friends & family.
• An additional day's leave for your birthday.
• Enhanced Maternity, adoption & shared parental leave.
• Course Sponsorship.
• 30% F&B discount at RBH hotels.
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals).
• Flexible working arrangements.
• Wagestream - choose how and when you get paid.
• Life Insurance.
• Employee Assistance Programme.
• Social and wellness events and activities all year round.
• Free meals on duty saving you over £1000 per year.
• Salary bracket of £35k - £40k depending on experience.
• And much much more!

EQUAL OPPORTUNITIES:

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.