Who Are Absolute Taste and What Do We Do?
We are an innovative culinary and customer service provider, dedicated to delivering inspirational food and experiences that redefine customer satisfaction. With a commitment to excellence and a passion for pushing boundaries, we continue to grow from strength to strength.
As a small, dynamic team of event professionals, we specialize in creating exciting, well-managed, and sustainable events, while fostering strong working relationships. We're looking for individuals who share our fun, resilient, and hardworking values to join our supportive, high-performing team.
This is an exciting opportunity to be part of a highly regarded organisation dedicated to success and a positive, empowering culture.
About The Role
Woods Tours offers a unique Thames experience, delivering memorable sightseeing tours and private events along London's historic riverfront. Join us as a Ticket office & Guest Experience Host and become part of a dynamic team dedicated to outstanding visitor experiences through exceptional service and seamless operations
Shift pattern:Monday to Sunday,Available hours across the 7days tour schedule to include some evenings and weekend shift
Key Responsibilities
- Welcome guests warmly and provide exceptional customer service on the boat and quayside
- Efficiently manage ticket sales and admissions, ensuring smooth boarding and departure processes
- Monitor and manage guest flow safely and fairly, maintaining orderly queue systems
- Engage proactively with visitors, sharing attraction information and scenic highlights
- Assist with retail and food & beverage sales, helping to exceed sales targets
- Support administrative tasks including bookings, enquiries, and daily reporting
- Promote and uphold all health and safety procedures, ensuring a safe environment for guests and staff
- Collaborate effectively with team members to create a positive atmosphere and deliver an exceptional experience
What We’re Looking For
- Experience in customer-facing roles, ideally in hospitality, tourism, or visitor attractions
- Excellent communication skills and a friendly, approachable manner
- Strong organisational and problem‑solving abilities, with good administrative skills including ticketing and basic IT
- Ability to stay calm and empathetic in a busy, fast‑paced environment
- Flexibility to work varied shifts outdoors on the riverfront and onboard
- A true team player with enthusiasm for tourism and delivering memorable moments
Join Woods Tours as an Onboard Guest Services Assistant and help us create unforgettable journeys on the Thames. We'd love you to bring your passion for customer care and teamwork to our exciting riverfront adven
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Ticket Office and Guest Experience Host employer: The Menu Partners
Absolute Taste is an exceptional employer that champions a vibrant and empowering work culture, perfect for those looking to thrive in the culinary and events industry. Based in Bicester, we offer a supportive environment where your contributions are valued, alongside opportunities for professional growth through comprehensive training and development. With competitive benefits like 25 days of holiday, a company pension, and life assurance, joining our dynamic team means being part of a forward-thinking organisation dedicated to redefining customer experiences.
