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- Tasks: Support the National Account Management team and ensure smooth service for our customers.
- Company: Join a dynamic company focused on delivering exceptional customer service.
- Benefits: Competitive salary, opportunities for growth, and a collaborative work environment.
- Why this job: Be the key link between customers and internal teams, making a real impact.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Exciting challenges and opportunities to learn in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
Our role will support the National Account Management team and liaise internally and externally to manage the smooth supply and service to our national customer base. Our National Account Manager will work closely with all internal functions within the business to ensure the smooth operating performance and achieving the required KPI’s and targets for each customer. The position entails direct engagement with the customer and holds responsibility for the accurate, clear, and consistent reporting of information and key performance indicators (KPIs). Responsibilities also include the development of foundational data and historical insights pertaining to the customer, intended for both internal analysis and external communication.
Key Responsibilities
- Act as a support for the account management team and point of contact for customers
- Support with day to day service and forward planning on supply to ensure the optimum level of service is achieved
- Dealing with all key internal departments – operations, transport, procurement, supply chain & finance
- Track account commercial performance for account management review
- Support in creation of reports on accounts – Internal & External
- Management of product set up, menu change management, forecast sharing for internal departments
- Customer stock management reporting, escalation and action planning
Key Objectives
- Daily reporting and service management
- Resolution of supply challenges both internally and externally
- System maintenance
- Management of product & menu change process
- Onboarding of new customers
Key Measurements
- Internal & External reporting to agreed timelines
- Adhering to timelines for new products/menu launches and changes
- Stock level performance
- Service level performance
- Implementation of pricing schedules in line with internal and customer requirements
- Performance of identified initiatives to improve overall business performance
Non Exhaustive Duties
The above list of duties are non-exhaustive, and this role may be required to perform additional tasks as necessary to meet the needs of the department and the Company.
Compensation: To be discussed
National Account Manager employer: The Menu Partners Ltd
Contact Detail:
The Menu Partners Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their KPIs and how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can support the National Account Management team. Highlight your experience in managing customer relationships and reporting, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace National Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the National Account Manager role. Highlight your experience in account management, customer service, and any relevant KPIs you've achieved. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention specific experiences that relate to the responsibilities listed in the job description. Let us know how you can support our National Account Management team!
Showcase Your Communication Skills: Since this role involves liaising with various internal departments and customers, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at The Menu Partners Ltd
✨Know Your Numbers
As a National Account Manager, you'll be expected to handle KPIs and performance metrics. Brush up on relevant data and be ready to discuss how you've used numbers to drive success in previous roles. This shows you understand the importance of data in decision-making.
✨Understand the Customer Journey
Familiarise yourself with the customer experience from start to finish. Be prepared to talk about how you can enhance service levels and resolve supply challenges. Demonstrating your knowledge of customer needs will set you apart.
✨Collaborate Like a Pro
This role involves liaising with various internal departments. Think of examples where you've successfully collaborated across teams to achieve a common goal. Highlighting your teamwork skills will show that you're ready to integrate smoothly into their operations.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing stock levels or dealing with a dissatisfied customer. Prepare some scenarios from your past experiences where you successfully navigated similar challenges, showcasing your problem-solving skills.
