At a Glance
- Tasks: Be the friendly face of our GP practice, assisting patients and managing reception duties.
- Company: Join a busy and supportive GP practice with two locations.
- Benefits: Flexible hours, competitive pay, and a chance to make a difference in healthcare.
- Other info: Opportunity for personal growth and development in a caring team.
- Why this job: Perfect for organised communicators who thrive in a dynamic environment.
- Qualifications: GCSEs in English and Maths; customer service experience is a plus.
The predicted salary is between 22000 - 26000 € per year.
We are looking to appoint a receptionist to join our busy GP practice based over two sites, who will be the first point of contact for patients and visitors as well as carrying out general office management tasks. You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.
You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment working with a range of people. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
Main duties of the job- To have a thorough knowledge of all practice procedures.
- Computer data entry, processing and recording information in accordance with practice procedures.
- Providing clerical assistance to practice staff as required, including word/data processing, electronic filing, photocopying, and scanning.
- Cover sickness/annual leave and work reasonable overtime when required.
- Receiving patients, consulting with members of the practice team.
- Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies.
- Be able to cover all reception positions as necessary.
- Taking messages and passing on information.
- Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional.
- Processing and distributing incoming (and outgoing) mail.
- Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day.
- Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked.
- Maintaining and monitoring the practice and extended access appointments system including booking/amending and cancelling appointments, ensuring sufficient and accurate information is recorded.
The Menston and Guiseley Practice seek a reliable and experienced Medical Receptionist to join our busy two-site GP Practice. The role is for 25-30 hours per week to work Monday, Wednesday and Friday, although there can be flexibility if necessary. Shifts will be split across both of our surgeries in Guiseley and Menston. The ideal candidate will be flexible to cover annual leave and absence where necessary and will be able to work in a calm and professional manner while under pressure and will offer excellent customer service and communication skills.
Job responsibilities- Receiving patients, consulting with members of the practice team.
- Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies.
- Be able to cover all reception positions as necessary.
- Taking messages and passing on information.
- Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional.
- Processing and distributing incoming (and outgoing) mail.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day.
- Filing and retrieving paperwork.
- Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked.
- Maintaining and monitoring the practice and extended access appointments system including booking/amending and cancelling appointments, ensuring sufficient and accurate information is recorded.
- Monitor effectiveness of the system and report any problems or variations required.
- Consulting rooms checked, prepared and re-stocked daily in readiness for each consulting session in accordance with Practice guidelines.
- Ensuring the practice is left tidy and secure and rooms are checked and re-stocked in line with Practice guidelines at the end of each day.
- Works effectively independently and as a member of a team.
- Flexible approach to meet service needs and ensure a Practice focused response.
- Self-motivated and proactive.
- Continued commitment to improve skills and ability in new areas of work.
- Demonstrate excellent interpersonal and communication skills.
- GCSEs at grade C or equivalent, including English and Maths.
- Training in administration/clerical duties at NVQ level or above.
- NVQ Level 2/3 in Customer Services or Health Care or related discipline.
Medical Receptionist employer: The Menston and Guiseley Practice
The Menston and Guiseley Practice is an excellent employer, offering a supportive work environment where you can thrive as a Medical Receptionist. With flexible working hours across two sites, we prioritise employee well-being and professional growth, ensuring that our team members are equipped with the skills needed to provide exceptional patient care. Join us to be part of a compassionate team dedicated to making a positive impact in our community.
Contact Detail:
The Menston and Guiseley Practice Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Menston and Guiseley Practice. Familiarise yourself with their services and values so you can show you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Medical Receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with handling patient enquiries and directing them to the right healthcare professional.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed busy environments before. Highlight any experience you have with appointment systems or clerical duties to demonstrate you're ready for the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a Medical Receptionist.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you understand the job description thoroughly. Highlight key responsibilities and skills that are mentioned, and think about how your experience aligns with them. This will help us see that you’re a great fit for our busy GP practice.
Be Personable and Professional:Since you'll be the first point of contact for patients, it’s important to convey a friendly yet professional tone in your application. Use language that reflects your compassionate nature and excellent communication skills, as these are crucial for the role.
Tailor Your Application:Don’t just send a generic CV and cover letter! Tailor your application to highlight relevant experiences and skills that match the job requirements. Show us how you can contribute to our team and enhance the patient experience at our practice.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at The Menston and Guiseley Practice
✨Know the Practice Inside Out
Before your interview, take some time to research The Menston and Guiseley Practice. Familiarise yourself with their procedures, policies, and the services they offer. This will not only show your genuine interest in the role but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Medical Receptionist, excellent communication is key. During the interview, demonstrate your ability to communicate clearly and effectively. You might even want to prepare examples of how you've handled patient enquiries or resolved issues in previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about situations where you had to manage multiple tasks or deal with difficult patients, and be ready to discuss how you approached those challenges.
✨Exude a Friendly and Professional Demeanour
Since you'll be the first point of contact for patients, it's crucial to project a warm and welcoming attitude. Practice your body language and tone of voice before the interview to ensure you come across as approachable and professional.
