At a Glance
- Tasks: Be the friendly face of our GP practice, assisting patients and managing office tasks.
- Company: Join a busy and supportive GP practice with two locations.
- Benefits: Flexible hours, competitive pay, and a chance to make a difference in healthcare.
- Other info: Opportunity for growth and development in a caring team.
- Why this job: Perfect for organised communicators who thrive in a fast-paced environment.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 22000 - 26000 € per year.
We are looking to appoint a receptionist to join our busy GP practice based over two sites, who will be the first point of contact for patients and visitors as well as carrying out general office management tasks. You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.
You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment working with a range of people. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
Main duties of the job- To have a thorough knowledge of all practice procedures.
- Computer data entry, processing and recording information in accordance with practice procedures.
- Providing clerical assistance to practice staff as required, including word/data processing, electronic filing, photocopying, and scanning.
- Cover sickness/annual leave and work reasonable overtime when required.
- Receiving patients, consulting with members of the practice team.
- Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies.
- Be able to cover all reception positions as necessary.
- Taking messages and passing on information.
- Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional.
- Processing and distributing incoming (and outgoing) mail.
- Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day.
- Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked.
- Maintaining and monitoring the practice and extended access appointments system including booking/amending and cancelling appointments, ensuring sufficient and accurate information is recorded.
The Menston and Guiseley Practice seek a reliable and experienced Medical Receptionist to join our busy two-site GP Practice. The role is for 25-30 hours per week to work Monday, Wednesday and Friday, although there can be flexibility if necessary. Shifts will be split across both of our surgeries in Guiseley and Menston. The ideal candidate will be flexible to cover annual leave and absence where necessary and will be able to work in a calm and professional manner while under pressure and will offer excellent customer service and communication skills.
Job responsibilities- Receiving patients, consulting with members of the practice team.
- Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies.
- Be able to cover all reception positions as necessary.
- Taking messages and passing on information.
- Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional.
- Processing and distributing incoming (and outgoing) mail.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day.
- Filing and retrieving paperwork.
- Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked.
- Maintaining and monitoring the practice and extended access appointments system including booking/amending and cancelling appointments, ensuring sufficient and accurate information is recorded.
- Monitor effectiveness of the system and report any problems or variations required.
- Consulting rooms checked, prepared and re-stocked daily in readiness for each consulting session in accordance with Practice guidelines.
- Ensuring the practice is left tidy and secure and rooms are checked and re-stocked in line with Practice guidelines at the end of each day.
- Works effectively independently and as a member of a team.
- Flexible approach to meet service needs and ensure a Practice focused response.
- Self-motivated and proactive.
- Continued commitment to improve skills and ability in new areas of work.
- Demonstrate excellent interpersonal and communication skills.
- GCSEs at grade C or equivalent, including English and Maths.
- Training in administration/clerical duties at NVQ level or above.
- NVQ Level 2/3 in Customer Services or Health Care or related discipline.
Medical Receptionist in Leeds employer: The Menston and Guiseley Practice
The Menston and Guiseley Practice is an excellent employer, offering a supportive work environment where you can thrive as a Medical Receptionist. With flexible working hours across two sites, we prioritise employee well-being and professional growth, ensuring that our team members are equipped with the skills needed to provide exceptional patient care. Join us to be part of a compassionate team dedicated to making a positive impact in the community.
Contact Detail:
The Menston and Guiseley Practice Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Leeds
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Menston and Guiseley Practice. Familiarise yourself with their services and values so you can show you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common reception scenarios with a friend or family member. This will help you feel more confident when dealing with patient enquiries and give you a chance to showcase your excellent communication skills.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you look professional and approachable for your interview – it sets the tone for how you'll interact with patients.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to our site, fill out your application, and let us know why you’d be a great fit for the Medical Receptionist role!
We think you need these skills to ace Medical Receptionist in Leeds
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you understand the job description thoroughly. Highlight key responsibilities and skills that are mentioned, and think about how your experience aligns with them. This will help us see that you’re a great fit for the Medical Receptionist position.
Show Off Your Communication Skills:As a Medical Receptionist, excellent communication is key! Use clear and friendly language in your application. Share examples of how you've effectively communicated with patients or team members in the past. This will show us you can handle the busy environment we have at our practice.
Be Organised and Detail-Oriented:We love candidates who are organised! Make sure your application is neat and free from errors. Double-check your spelling and grammar, and ensure all required documents are included. This reflects the attention to detail we need in our reception area.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important information. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at The Menston and Guiseley Practice
✨Know the Practice Inside Out
Before your interview, take some time to research the Menston and Guiseley Practice. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Medical Receptionist, excellent communication is key. Prepare examples of how you've successfully handled patient enquiries or resolved conflicts in previous roles. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Organisational Skills
Being organised is crucial in a busy GP practice. Think of specific instances where you've managed multiple tasks efficiently. You might want to mention how you prioritised tasks or maintained a tidy workspace, as this aligns with the job's requirements.
✨Prepare for Role-Play Scenarios
Interviews for reception roles often include role-play to assess your customer service skills. Be ready to demonstrate how you'd handle a difficult patient or manage a busy phone line. Practising these scenarios with a friend can boost your confidence.
