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- Tasks: Manage night shifts, ensuring guest safety and exceptional service.
- Company: Join the vibrant California Hotel, a unique Art Deco bed & breakfast in Kings Cross.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a quirky team that values customer service and offers a memorable guest experience.
- Qualifications: Experience in hospitality preferred; strong communication and organisational skills essential.
- Other info: Flexible hours with 12-hour shifts, perfect for students seeking night work.
The predicted salary is between 24000 - 36000 £ per year.
Night Hotel Receptionist – California Hotel 3*
Kings Cross
Born in 1985, our 61 bedrooms California Hotel is a unique bed & breakfast, the first property opened within the Megaro portfolio. It has always been the leading character of the company, through its Art Deco look and vibrant bar & Terrace.
We are looking to enlarge our family and are looking for an experienced Night Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the role.
The receptionist will be working on-site 4 days a week (12 hrs shifts – 48 hrs per week), monitoring security of the property, responding professionally and promptly to emergency situation; communicating urgent issues to line manager or manager on duty always maintaining a fast correspondence with guests, and assisting as promptly as possible.
The ideal candidate will be passionate, well presented with great eye for details, and plenty of passion about customer service and guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills.
It is essential to ensure the department is adequately briefed at all times therefore communication is key.
The Night Receptionist will:
- Possess comprehensive knowledge of the company PMS system, Rezlynx.
- Possess excellent presentation and interpersonal skills.
- Skilled in checking arrivals lists, credit limit reporting and cash handling.
- Knowledge of standard PC packages and computerized reservations systems.
- Proficient in handling general clerical and administrative tasks.
- Be flexible, will have great attention to detail.
- possess the ability to work independently.
- Excellent command in English, both in oral and written.
- be extremely knowledgeable in regards to the company services, standards & products.
- commercially and financially astute.
- provide exceptional customer service and unforgettable experience.
If you are looking for a vibrant, quirky operation, no need to look any further.
Apply today and begin a new adventure with us.
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Night Hotel Receptionist – California Hotel 3* employer: The Megaro Official
Contact Detail:
The Megaro Official Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Hotel Receptionist – California Hotel 3*
✨Tip Number 1
Familiarise yourself with the Rezlynx PMS system, even if you haven't used it before. You can find online tutorials or user guides that will help you understand its features and functionalities, which will give you an edge during the interview.
✨Tip Number 2
Brush up on your customer service skills by reflecting on past experiences where you provided exceptional service. Be ready to share specific examples during your conversation with us, as this will demonstrate your passion for guest satisfaction.
✨Tip Number 3
Research the California Hotel and its unique offerings. Understanding the hotel's vibe and services will allow you to engage in meaningful discussions about how you can contribute to enhancing the guest experience.
✨Tip Number 4
Prepare to showcase your organisational and communication skills. Think of scenarios where you've successfully managed multiple tasks or communicated effectively under pressure, as these are crucial for a Night Hotel Receptionist role.
We think you need these skills to ace Night Hotel Receptionist – California Hotel 3*
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hotel reception roles. Emphasise any familiarity with PMS systems like Rezlynx, even if it's not a must for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your attention to detail. Mention specific experiences that demonstrate your ability to handle emergency situations and communicate effectively.
Highlight Key Skills: In your application, clearly outline your organisational and communication skills. Provide examples of how you've successfully managed guest interactions and maintained security in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the Night Hotel Receptionist role.
How to prepare for a job interview at The Megaro Official
✨Know the Company Inside Out
Before your interview, make sure to research the California Hotel and its unique offerings. Familiarise yourself with their Art Deco style and vibrant atmosphere, as well as their customer service standards. This will show your genuine interest in the role and help you connect with the interviewers.
✨Demonstrate Your Customer Service Skills
As a Night Hotel Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle emergencies and communicate effectively, as these are crucial aspects of the role.
✨Showcase Your Organisational Skills
The role requires superb organisation and attention to detail. Be ready to discuss how you manage multiple tasks efficiently, especially during busy periods. You might want to mention any experience with PMS systems like Rezlynx, even if you're not an expert, to demonstrate your willingness to learn.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the position. Ask about the team dynamics, training opportunities, or how they measure success in the role. This not only helps you gauge if the job is right for you but also leaves a positive impression on the interviewers.
