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- Tasks: Manage guest experiences and ensure smooth operations during the night shift.
- Company: Join The Megaro Collection, a vibrant group of distinctive hotels in London.
- Benefits: Enjoy a competitive salary, flexible working hours, and a dynamic work environment.
- Why this job: Be part of a passionate team delivering exceptional 5-star service to guests.
- Qualifications: Experience with Guestline PMS and strong communication skills are essential.
- Other info: Great opportunity for career growth in a high-end hospitality setting.
The predicted salary is between 36000 - 60000 £ per year.
The Megaro Collection encompasses 3 distinctive hotels ranging from our 61‑bedroom 3* hotel The California, our 33‑bedroom and 8 apartments 4* boutique townhouse The Gyle, and our 49‑bedroom 5* property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience.
We are now ready to enlarge our family, and we are looking for an experienced Night Manager who is a super user of Guestline PMS (Rezlynx), which is a must to be considered for the role. The Hotel Manager will be working on‑site 4 days a week, with 4 days off, managing the guest experience from check‑in to check‑out, as well as being responsible for all health and safety, fire safety, and food safety compliance for all three properties.
The Night Manager will be responsible for ensuring night audits, closing end of day, and reconciliation is completed correctly and according to company standards and procedures. The Night Manager will be fully responsible for the night receptionist team members, ensuring the property is running smoothly and the highest of customer service is delivered.
The Night Manager will have an excellent command of English, both verbal and written; will be an expert in Health & Safety and Security (SIA qualification would be ideal but not a must to be considered for the role). The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5‑star service and guest journey. The role requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times, so communication is key.
The Night Manager will:
- Possess comprehensive knowledge of the company PMS system, Guestline (Rezlynx).
- Possess excellent presentation and interpersonal skills.
- Skilled in checking arrivals lists, credit limit reporting and cash handling.
- Knowledge of standard PC packages and computerized reservations systems.
- Proficient in handling general clerical and administrative tasks.
- Coordinate with fellow Night Manager to ensure seamless operations and effective handover of tasks and information.
- Be flexible, will have great attention to detail.
- Possess the ability to work independently.
- Excellent command in English, both in oral and written.
- Be extremely knowledgeable about the company services, standards & products.
- Be proficient in night audit duties, including running reports, closing the end of day, and ensuring reconciliation is completed to company standards and regulations.
- Be commercially and financially astute.
- Provide exceptional customer service and unforgettable experience.
- Possess a strong know‑how in health and safety policies and procedures.
- Be truly passionate about guests’ journey and will possess great attention to details.
If you are looking for a vibrant yet high‑end operation, no need to look any further. Apply today and begin a new adventure with us.
Night Hotel Manager - The Megaro Collection employer: The Megaro Official
Contact Detail:
The Megaro Official Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Hotel Manager - The Megaro Collection
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Megaro Collection or similar hotels. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your skills! If you’re a whizz with Guestline PMS (Rezlynx), make sure to highlight that in conversations. Share specific examples of how you've used it to enhance guest experiences in past roles.
✨Tip Number 3
Prepare for the interview by brushing up on health and safety regulations. Being knowledgeable about these will show you're serious about the role and ready to ensure guest safety at all times.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and ensures your application lands directly in the right hands. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Night Hotel Manager - The Megaro Collection
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how much you care about providing exceptional guest experiences and what makes you excited about the Night Manager role.
Tailor Your CV: Make sure your CV is tailored to the Night Manager position. Highlight your experience with Guestline PMS (Rezlynx) and any relevant health and safety qualifications. We love seeing candidates who take the time to align their skills with our needs!
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see why you’re the perfect fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at The Megaro Collection!
How to prepare for a job interview at The Megaro Official
✨Know Your PMS Inside Out
Since the role requires you to be a super user of Guestline PMS (Rezlynx), make sure you brush up on its features and functionalities. Familiarise yourself with how it integrates into the guest experience, as well as any common issues that may arise. This will show your potential employer that you're not just familiar with the system, but that you can also troubleshoot effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you went above and beyond for guests. This is crucial for a Night Manager, as you'll need to ensure every guest has an unforgettable experience, even during the night shift.
✨Master Health & Safety Knowledge
Brush up on health and safety regulations relevant to the hospitality industry. Be ready to discuss how you've implemented these in past roles or how you would handle specific scenarios. If you have an SIA qualification, mention it, but also be prepared to talk about your general approach to ensuring safety and compliance.
✨Communicate Effectively
As communication is key in this role, practice articulating your thoughts clearly and confidently. Prepare to discuss how you would coordinate with fellow Night Managers and ensure smooth operations. Highlight your organisational skills and how you keep your team informed and briefed at all times.
