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For Companies At a Glance
- Tasks: Manage check-ins, check-outs, and reservations while providing exceptional customer service.
- Company: Join the vibrant California Hotel, known for its unique Art Deco style.
- Benefits: Gain experience in a lively environment with flexible working hours.
- Why this job: Be part of a quirky team and create unforgettable guest experiences.
- Qualifications: Customer service passion and strong communication skills are essential.
- Other info: Temporary role covering maternity leave, starting in December.
The predicted salary is between 20000 - 30000 £ per year.
Born in 1985, our 61 bedrooms California Hotel is a unique bed & breakfast, the first property opened within the Megaro portfolio. It has always been the leading character of the company, through its Art Deco look and vibrant bar & Terrace. We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the position.
The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal candidate will have a to-do attitude and will be a hospitality professional, passionate about customer service and guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills. This is a temporary role to cover a maternity leave, with an expected start date in the first or second week of December.
Responsibilities:- Ensure arrivals, check-in & check-out are managed smoothly and efficiently to the highest customer service level.
- Have great attention to details.
- Have great communications skills.
- Have excellent command of English, both verbal and written.
- Be extremely knowledgeable in regards to the company services, standards & products.
- Flexible on working hours and duties.
- Have a great eye for details and will maintain guests’ record up to date at all times.
- Provide exceptional customer service and unforgettable experience.
If you are looking for a vibrant, quirky operation, no need to look any further. Apply today and begin a new adventure with us.
Hotel Receptionist – California Hotel 3* employer: The Megaro Official
Contact Detail:
The Megaro Official Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist – California Hotel 3*
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services and standards of the California Hotel. This way, when you chat with the hiring team, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent verbal and written English, try role-playing common reception scenarios with a friend. This will help you feel more confident during the interview.
✨Tip Number 3
Show your enthusiasm for customer service! Share examples from your past experiences where you went above and beyond for guests. This will demonstrate your commitment to providing an unforgettable experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our vibrant team at the California Hotel!
We think you need these skills to ace Hotel Receptionist – California Hotel 3*
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love a bit of character, so don’t be afraid to show us who you are and why you’re passionate about hospitality.
Tailor Your CV: Make sure your CV is tailored to the Hotel Receptionist role. Highlight any relevant experience, especially if you've worked with PMS systems like Rezlynx or have strong customer service skills. We want to see how you fit into our vibrant team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to see what you bring to the table. Remember, we appreciate great communication skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at California Hotel. We can’t wait to hear from you!
How to prepare for a job interview at The Megaro Official
✨Know the Hotel Inside Out
Before your interview, make sure you research the California Hotel thoroughly. Familiarise yourself with its history, services, and unique features. This will not only show your genuine interest but also help you answer questions about how you can contribute to the guest experience.
✨Brush Up on Your Communication Skills
As a Hotel Receptionist, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like handling guest inquiries or complaints, to demonstrate your customer service skills during the interview.
✨Highlight Your Organisational Skills
The job requires superb organisation, so be ready to discuss how you manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully juggled check-ins, reservations, and guest requests without compromising service quality.
✨Show Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share stories that reflect your passion for providing exceptional customer service and creating memorable experiences for guests. This will resonate well with the interviewers looking for someone who fits their vibrant team.
