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- Tasks: Manage guest check-ins, reservations, and provide top-notch customer service.
- Company: Join the Megaro Hotel, a unique 5* boutique hotel in Kings Cross.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Be part of a creative team in a luxury setting, making memorable guest experiences.
- Qualifications: Passion for hospitality; experience in 5* hotels is a plus but not required.
- Other info: Flexible working hours and a chance to work with a talented team.
The predicted salary is between 24000 - 36000 £ per year.
Hotel Receptionist – 5* Boutique Hotel
Kings Cross
The Megaro Hotel, born in March 2007, is a 49-bedroom boutique hotel and part of the St Pancras Hotels group. It is a unique property that combines art, luxury, and exclusivity, and proudly hosts the world’s largest external hotel mural, acknowledged by international artists.
We are seeking an experienced Hotel Receptionist to join our team. Experience in a 5* hotel is preferred but not essential. The role involves working on-site 5 days a week, managing reservations, check-ins, check-outs, calls, and emails, ensuring prompt and efficient guest communication.
The ideal candidate will be passionate, well-presented, knowledgeable about 5-star service, and possess excellent organization and communication skills. The role reports directly to the Hotel Manager and requires maintaining effective communication within the team.
The Hotel Receptionist will:
- Ensure smooth and efficient management of arrivals, check-ins, and check-outs, providing the highest level of customer service
- Be a system superuser, updating guest records and managing room rates effectively
- Have extensive knowledge of the hotel’s services, standards, and products
- Be commercially and financially astute
- Be flexible with working hours and duties
- Maintain accurate guest records with attention to detail
- Provide exceptional customer service and create memorable guest experiences
If you are seeking a vibrant yet high-end environment, apply today and start a new adventure with us.
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Hotel Receptionist – 5* Boutique Hotel employer: The Megaro Official
Contact Detail:
The Megaro Official Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist – 5* Boutique Hotel
✨Tip Number 1
Familiarise yourself with the unique features of The Megaro Hotel, such as its art and luxury offerings. This knowledge will help you stand out during any conversations or interviews, showing your genuine interest in the property.
✨Tip Number 2
Brush up on your customer service skills, particularly in a high-end setting. Think about examples from your past experiences where you provided exceptional service, as these will be valuable to discuss when you meet the team.
✨Tip Number 3
Network with current or former employees of boutique hotels to gain insights into their experiences. They can provide tips on what the hotel values in its staff and how to align your approach with their expectations.
✨Tip Number 4
Prepare to demonstrate your organisational skills by thinking of ways you've effectively managed multiple tasks in previous roles. Being able to articulate this will show that you're ready for the fast-paced environment of a 5-star hotel.
We think you need these skills to ace Hotel Receptionist – 5* Boutique Hotel
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and skills required for the Hotel Receptionist position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Tailored CV: Create a CV that showcases your experience in customer service, particularly in hospitality. Emphasise any previous roles in 5-star hotels or similar environments, and include specific examples of how you provided exceptional service.
Write a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your desire to work at a boutique hotel. Mention your knowledge of 5-star service standards and how you can contribute to creating memorable guest experiences.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Hotel Receptionist role.
How to prepare for a job interview at The Megaro Official
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, exceptional customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your passion for providing a memorable experience.
✨Know the Hotel Inside Out
Familiarise yourself with The Megaro Hotel's services, amenities, and unique features. Being able to discuss the hotel's offerings confidently will show your enthusiasm and readiness to represent the brand.
✨Demonstrate Organisation and Attention to Detail
The role requires managing reservations and guest records accurately. Be ready to discuss how you stay organised in a busy environment and provide examples of how you've handled multiple tasks efficiently.
✨Be Flexible and Adaptable
Highlight your ability to adapt to changing situations and work flexible hours. Share experiences where you've successfully managed unexpected challenges, as this is crucial in the hospitality industry.
