At a Glance
- Tasks: Manage night reception duties, ensuring guest satisfaction and security.
- Company: Join The Megaro Collection, a unique group of hotels in London.
- Benefits: Competitive pay, flexible shifts, and a vibrant work environment.
- Other info: Opportunity for growth in a dynamic hospitality setting.
- Why this job: Be part of a passionate team delivering 5-star service to guests.
- Qualifications: Experience with Rezlynx PMS and excellent communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
The Megaro Collection encompasses 3 distinctive hotels ranging from our 61-bedroom 3* hotel The California, our 33-bedroom and 8 apartments 4* Boutique townhouse The Gyle, and our 49-bedroom 5* property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience.
We are now ready to enlarge our family and are looking for an experienced Night Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be working on-site 4 days a week (12 hrs shifts), monitoring security of the property, responding professionally and promptly to emergency situations; communicating urgent issues to line manager or manager on duty while maintaining fast correspondence with guests, and assisting as promptly as possible.
The ideal candidate will be passionate, well presented with great eye for details, and plenty of passion about 5-star service and guest journey. The role reports directly to the Hotel Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times; therefore communication is key.
Night Receptionist will:
- Possess comprehensive knowledge of the company PMS system, Rezlynx
- Possess excellent presentation and interpersonal skills
- Skilled in checking arrivals lists, credit limit reporting, and cash handling
- Knowledge of standard PC packages and computerized reservations systems
- Proficient in handling general clerical and administrative tasks
- Be flexible and have great attention to detail
- Possess the ability to work independently
- Excellent command in English, both oral and written
- Be extremely knowledgeable regarding the company services, standards & products
- Commercially and financially astute
- Provide exceptional customer service and unforgettable experience
Night Hotel Receptionist – The Megaro Collection Kings Cross employer: The Megaro Hotel
The Megaro Collection is an exceptional employer that values its team members, offering a vibrant work culture in the heart of Kings Cross. With a focus on personal and professional growth, employees benefit from comprehensive training and development opportunities while being part of a close-knit family atmosphere. The unique charm of working in a boutique hotel environment, combined with the chance to deliver 5-star service, makes this an ideal place for passionate individuals looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Night Hotel Receptionist – The Megaro Collection Kings Cross
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Megaro Collection or similar hotels. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to demonstrate your knowledge of Rezlynx and how you handle guest interactions. We want to see that passion for 5-star service shine through!
✨Tip Number 3
Be prepared for situational questions. Think about how you would respond to emergencies or difficult guests. We love candidates who can think on their feet and keep calm under pressure.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at The Megaro Collection.
We think you need these skills to ace Night Hotel Receptionist – The Megaro Collection Kings Cross
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see that you’re excited about providing 5-star service and creating unforgettable experiences for our guests.
Tailor Your CV:Make sure to tailor your CV to highlight your experience with Rezlynx and any relevant skills. We love seeing how your background aligns with the Night Hotel Receptionist role, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-organised information that showcases your communication skills. Remember, attention to detail is key in this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Megaro Hotel
✨Know Your PMS Inside Out
Make sure you brush up on your knowledge of Rezlynx, the property management system. Familiarise yourself with its features and functionalities, as you'll likely be asked about your experience with it during the interview.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've provided exceptional customer service in previous roles. Think about situations where you went above and beyond for a guest, as this will demonstrate your passion for creating unforgettable experiences.
✨Demonstrate Your Communication Prowess
Since communication is key in this role, be ready to discuss how you handle urgent issues and communicate effectively with both guests and team members. You might even want to role-play a scenario to show off your skills!
✨Dress to Impress
As a Night Hotel Receptionist, presentation matters. Make sure you dress smartly for the interview to reflect the 5-star service ethos of The Megaro Collection. A polished appearance will help convey your professionalism and attention to detail.
