At a Glance
- Tasks: Lead the night front desk, ensuring 5-star service and guest satisfaction.
- Company: Join The Megaro Collection, a vibrant group of unique hotels in London.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Work 4 nights a week with a focus on detail and customer service.
- Why this job: Be part of a high-end operation and create unforgettable guest experiences.
- Qualifications: Experience with Rezlynx and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Megaro Collection encompasses 3 distinctive hotels ranging from our 61‑bedroom 3* hotel The California, our 33‑bedroom and 8 apartments 4* Boutique townhouse The Gyle, and our 49‑bedroom 5* property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience.
We are now ready to enlarge our family and are looking for an experienced Night Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be working on‑site 4 days a week (12 hrs shifts), monitoring security of the property, responding professionally and promptly to emergency situations; communicating urgent issues to the line manager or manager on duty while always maintaining fast correspondence with guests, and assisting as promptly as possible.
The ideal candidate will be passionate, well presented with an eye for detail, and possess a great passion for 5‑star service and the guest journey. The role reports directly to the Hotel Manager and requires superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times, therefore communication is key.
The Night Receptionist will:
- Possess comprehensive knowledge of the company PMS system, Rezlynx
- Possess excellent presentation and interpersonal skills
- Skilled in checking arrivals lists, credit limit reporting and cash handling
- Knowledge of standard PC packages and computerized reservation systems
- Proficient in handling general clerical and administrative tasks
- Be flexible, will have great attention to detail
- Possess the ability to work independently
- Excellent command in English, both in oral and written
- Be extremely knowledgeable in regard to the company services, standards & products
- Commercially and financially astute
- Provide exceptional customer service and unforgettable experience
If you are looking for a vibrant yet high‑end operation, no need to look any further. Apply today and begin a new adventure with us.
Night Front Desk Lead — 5-Star Service, Rezlynx Expert employer: The Megaro Hotel
The Megaro Collection is an exceptional employer, offering a vibrant work environment in the heart of London’s Kings Cross. With a strong focus on 5-star service, employees benefit from a supportive culture that values personal growth and development, alongside competitive shifts that allow for a balanced lifestyle. Join our dedicated team and be part of a unique hospitality experience that prioritises both guest satisfaction and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk Lead — 5-Star Service, Rezlynx Expert
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Megaro Collection or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your Rezlynx skills! If you’ve got experience with this PMS system, make sure to highlight it in conversations. Practise explaining how you’ve used it to enhance guest experiences – that’ll definitely catch their attention!
✨Tip Number 3
Prepare for the interview by role-playing common scenarios you might face as a Night Hotel Receptionist. Think about how you’d handle emergencies or guest complaints. This will help you feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our vibrant team at The Megaro Collection.
We think you need these skills to ace Night Front Desk Lead — 5-Star Service, Rezlynx Expert
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience with Rezlynx and any previous roles in hospitality. We want to see how you've nailed 5-star service before, so don’t hold back!
Be Personable:Since this role is all about guest interaction, let your personality shine through in your application. We love candidates who can convey warmth and professionalism in their writing.
Attention to Detail is Key:Pay close attention to the details in your application. Typos or vague descriptions can be a red flag for us. Show us you’re detail-oriented right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at The Megaro Hotel
✨Know Your Rezlynx Inside Out
Make sure you brush up on your Rezlynx skills before the interview. Familiarise yourself with its features and functionalities, as you'll likely be asked about how you've used it in previous roles. Being able to discuss specific scenarios where you've successfully navigated the system will show that you're not just familiar but truly proficient.
✨Showcase Your 5-Star Service Mindset
Prepare examples of how you've delivered exceptional customer service in past positions. Think about situations where you went above and beyond for guests. This role is all about creating unforgettable experiences, so demonstrating your passion for high-end service will definitely set you apart.
✨Master Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might be asked how you would handle emergency situations or communicate urgent issues. Prepare some responses that highlight your ability to stay calm under pressure and ensure smooth communication with both guests and team members.
✨Dress to Impress
First impressions matter, especially in a 5-star environment. Make sure you dress smartly and present yourself well for the interview. This not only shows that you take the opportunity seriously but also reflects the standards expected at The Megaro Collection. A polished appearance can go a long way in making a positive impact.
