At a Glance
- Tasks: Manage night reception duties, ensuring guest satisfaction and security.
- Company: Join The Megaro Collection, a vibrant group of unique hotels in London.
- Benefits: Competitive pay, flexible shifts, and a chance to work in a dynamic environment.
- Other info: Opportunity for growth in a supportive team atmosphere.
- Why this job: Be part of a high-end operation and create unforgettable experiences for guests.
- Qualifications: Experience with Rezlynx PMS, excellent communication skills, and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
The Megaro Collection encompasses 3 distinctive hotels ranging from our 61‑bedroom 3* hotel The California, our 33‑bedroom and 8 apartments 4* Boutique townhouse The Gyle, and our 49‑bedroom 5* property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience.
We are now ready to enlarge our family and are looking for an experienced Night Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be working on‑site 4 days a week (12 hrs shifts), monitoring security of the property, responding professionally and promptly to emergency situations; communicating urgent issues to the line manager or manager on duty while always maintaining fast correspondence with guests, and assisting as promptly as possible.
The ideal candidate will be passionate, well presented with an eye for detail, and possess a great passion for 5‑star service and the guest journey. The role reports directly to the Hotel Manager and requires superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times, therefore communication is key.
The Night Receptionist will:
- Possess comprehensive knowledge of the company PMS system, Rezlynx
- Possess excellent presentation and interpersonal skills
- Skilled in checking arrivals lists, credit limit reporting and cash handling
- Knowledge of standard PC packages and computerized reservation systems
- Proficient in handling general clerical and administrative tasks
- Be flexible, will have great attention to detail
- Possess the ability to work independently
- Excellent command in English, both in oral and written
- Be extremely knowledgeable in regard to the company services, standards & products
- Commercially and financially astute
- Provide exceptional customer service and unforgettable experience
If you are looking for a vibrant yet high‑end operation, no need to look any further. Apply today and begin a new adventure with us.
Night Hotel Receptionist – The Megaro Collection Kings Cross in London employer: The Megaro Hotel
The Megaro Collection is an exceptional employer that prides itself on creating a vibrant and supportive work environment, perfect for those passionate about delivering 5-star service. With opportunities for personal and professional growth, employees are encouraged to develop their skills while being part of a close-knit team in the heart of London’s Kings Cross. Enjoy the unique advantage of working in a dynamic setting that values attention to detail and guest satisfaction, making every shift a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Night Hotel Receptionist – The Megaro Collection Kings Cross in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Hotel Receptionist role.
✨Tip Number 2
Show off your skills! If you’ve got experience with Rezlynx or similar PMS systems, make sure to highlight that in conversations. Being able to demonstrate your tech-savviness can set you apart from other candidates.
✨Tip Number 3
Be ready for the unexpected! As a Night Hotel Receptionist, you’ll need to handle emergencies and guest queries on the fly. Practise your problem-solving skills and be prepared to share examples of how you’ve managed tricky situations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our vibrant team at The Megaro Collection.
We think you need these skills to ace Night Hotel Receptionist – The Megaro Collection Kings Cross in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see that you genuinely care about providing exceptional service and creating unforgettable experiences for our guests.
Tailor Your CV:Make sure to tailor your CV to highlight your experience with Rezlynx and any relevant skills. We love seeing how your background aligns with the Night Hotel Receptionist role, so don’t hold back on showcasing your strengths!
Be Professional Yet Personable:In your cover letter, strike a balance between professionalism and a friendly tone. We’re looking for someone who can communicate effectively while also being approachable and warm – it’s all about making that connection!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our vibrant team!
How to prepare for a job interview at The Megaro Hotel
✨Know Your PMS Inside Out
Make sure you brush up on your knowledge of Rezlynx, the property management system. Familiarise yourself with its features and functionalities, as you'll likely be asked about your experience with it during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you went above and beyond for a guest, as this will demonstrate your passion for 5-star service.
✨Demonstrate Your Communication Prowess
Since communication is key in this role, be ready to discuss how you handle urgent issues and keep your team informed. You might even want to role-play a scenario where you need to communicate an emergency situation effectively.
✨Dress to Impress
As a Night Hotel Receptionist, presentation matters. Dress smartly for your interview to reflect the high standards of The Megaro Collection. This will show that you understand the importance of being well-presented in a hospitality environment.
