At a Glance
- Tasks: Lead the night front desk, ensuring 5-star service and guest satisfaction.
- Company: Join The Megaro Collection, a vibrant group of unique hotels in London.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Flexible shifts and a chance to thrive in a high-end operation.
- Why this job: Be part of a passionate team delivering unforgettable experiences to guests.
- Qualifications: Experience with Rezlynx and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
The Megaro Collection encompasses 3 distinctive hotels ranging from our 61‑bedroom 3* hotel The California, our 33‑bedroom and 8 apartments 4* Boutique townhouse The Gyle, and our 49‑bedroom 5* property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience.
We are now ready to enlarge our family and are looking for an experienced Night Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be working on‑site 4 days a week (12 hrs shifts), monitoring security of the property, responding professionally and promptly to emergency situations; communicating urgent issues to the line manager or manager on duty while always maintaining fast correspondence with guests, and assisting as promptly as possible.
The ideal candidate will be passionate, well presented with an eye for detail, and possess a great passion for 5‑star service and the guest journey. The role reports directly to the Hotel Manager and requires superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times, therefore communication is key.
The Night Receptionist will:
- Possess comprehensive knowledge of the company PMS system, Rezlynx
- Possess excellent presentation and interpersonal skills
- Skilled in checking arrivals lists, credit limit reporting and cash handling
- Knowledge of standard PC packages and computerized reservation systems
- Proficient in handling general clerical and administrative tasks
- Be flexible, will have great attention to detail
- Possess the ability to work independently
- Excellent command in English, both in oral and written
- Be extremely knowledgeable in regard to the company services, standards & products
- Commercially and financially astute
- Provide exceptional customer service and unforgettable experience
If you are looking for a vibrant yet high‑end operation, no need to look any further. Apply today and begin a new adventure with us.
Night Front Desk Lead — 5-Star Service, Rezlynx Expert in London employer: The Megaro Hotel
The Megaro Collection is an exceptional employer that prides itself on delivering 5-star service in a vibrant and dynamic environment. With a strong focus on employee growth and development, we offer comprehensive training and support to ensure our team members excel in their roles. Located in the heart of Kings Cross, our unique hotels provide a culturally rich backdrop for those seeking a rewarding career in hospitality, where every day brings new opportunities to create unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk Lead — 5-Star Service, Rezlynx Expert in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with 5-star service. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Rezlynx, make sure to highlight that in conversations. Practise discussing how you’ve used it to enhance guest experiences and streamline operations.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to hotels you’re interested in. Express your passion for 5-star service and ask if they have any upcoming opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are eager to join our vibrant team at The Megaro Collection.
We think you need these skills to ace Night Front Desk Lead — 5-Star Service, Rezlynx Expert in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your experience with Rezlynx and any previous roles in hospitality. We want to see how you've handled similar responsibilities, especially in providing 5-star service!
Be Personable:Since this role is all about guest interaction, let your personality shine through in your application. We love candidates who can convey their passion for customer service and making guests feel special.
Attention to Detail is Key:We’re looking for someone with a keen eye for detail. Make sure your application is free from typos and clearly structured. This reflects the kind of attention you’ll bring to the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with The Megaro Collection.
How to prepare for a job interview at The Megaro Hotel
✨Know Your Rezlynx Inside Out
Make sure you brush up on your Rezlynx skills before the interview. Familiarise yourself with its features and functionalities, as you'll likely be asked about how you've used it in previous roles. Being able to discuss specific scenarios where you've successfully navigated the system will show that you're not just familiar, but proficient.
✨Showcase Your 5-Star Service Mindset
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond for guests. This role is all about creating unforgettable experiences, so demonstrating your passion for high-quality service will set you apart from other candidates.
✨Master Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might be asked how you would handle emergency situations or communicate urgent issues. Prepare some responses that highlight your ability to stay calm under pressure and ensure everyone is informed.
✨Dress to Impress
First impressions matter, especially in a 5-star environment. Make sure you dress smartly and present yourself well for the interview. This shows that you understand the importance of presentation in the hospitality industry and are ready to represent the hotel’s standards from the get-go.
