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For Companies At a Glance
- Tasks: Manage check-ins, reservations, and provide exceptional customer service to guests.
- Company: The Gyle Hotel, a unique 4-star boutique hotel in Camden.
- Benefits: Join a vibrant team in a stylish environment with opportunities for growth.
- Why this job: Be part of a high-end operation and create unforgettable guest experiences.
- Qualifications: Experience with Rezlynx PMS and a passion for 5-star service.
- Other info: Flexible working hours and a dynamic atmosphere await you.
The predicted salary is between 24000 - 36000 £ per year.
The Gyle Hotel is a unique residential hotel located in the colourful borough of Camden. The property offers the opportunity to immerse yourself in one of London’s most historically curious neighbourhoods as we welcome our guests to Argyle Square and this beautifully unique, cosy and personalised travel experience. The Gyle possesses 41 keys with every room having solid oak flooring, vintage mirrors, Scottish textiles and many more lovely features.
We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, experienced with the role using Rezlynx (PMS system). The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible.
The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5‑star service and guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times so communication is key.
Job Responsibilities:- Ensure arrivals, check-in & check-out are managed smoothly and efficiently to the highest customer service level.
- Be a system superuser, updating guests’ history accordingly and understanding very well the management of room rates.
- Be extremely knowledgeable in regards to the company services, standards & products.
- Commercially and financially astute.
- Flexible on working hours and duties.
- Have a great eye for detail and maintain guests’ record up to date at all times.
- Provide exceptional customer service and unforgettable experiences.
If you are looking for a vibrant yet high‑end operation, no need to look any further. Apply today and begin a new adventure with us.
Hotel Receptionist - 4* Boutique Hotel employer: The Megaro Hotel
Contact Detail:
The Megaro Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist - 4* Boutique Hotel
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Gyle's unique features and services. This way, when you chat with the hiring team, you can show off your knowledge and passion for creating unforgettable guest experiences.
✨Tip Number 2
Practice your communication skills! Since the role requires superb organisation and communication, try role-playing check-in scenarios with a friend. This will help you feel more confident and prepared for any questions during the interview.
✨Tip Number 3
Show your flexibility! Be ready to discuss how you can adapt to different working hours and duties. Highlight any past experiences where you've successfully juggled multiple tasks or adapted to changing situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining The Gyle family. Don’t miss out on this vibrant opportunity!
We think you need these skills to ace Hotel Receptionist - 4* Boutique Hotel
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing exceptional service and creating unforgettable experiences for our guests.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience, especially with Rezlynx or similar PMS systems. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your past roles and achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us quickly understand why you’d be a great fit for our team at The Gyle Hotel.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our vibrant team!
How to prepare for a job interview at The Megaro Hotel
✨Know Your Stuff
Before the interview, make sure you’re well-versed in The Gyle Hotel’s offerings and values. Familiarise yourself with their unique features, like the vintage mirrors and Scottish textiles, so you can speak confidently about what makes them special.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Think about specific situations where you went above and beyond for a guest, as this will demonstrate your passion for creating unforgettable experiences.
✨Master the Tech
Since the role requires experience with Rezlynx, brush up on your knowledge of this PMS system. If you’ve used similar systems, be ready to discuss how you adapted to new technology and how it improved your efficiency in managing reservations and guest history.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing your superb organisation and communication skills.
