At a Glance
- Tasks: Manage check-ins, reservations, and provide top-notch customer service to guests.
- Company: The California Hotel 3* in Kings Cross, a vibrant hospitality environment.
- Benefits: Gain valuable experience in the hospitality industry with a supportive team.
- Why this job: Join a passionate team and create unforgettable experiences for guests.
- Qualifications: Experience as a hotel receptionist; Rezlynx knowledge is a plus.
- Other info: Temporary role covering maternity leave, starting early December.
The predicted salary is between 988 - 1219 £ per month.
We are looking for an experienced Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the position. The receptionist will work on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, and assisting guests promptly. The ideal candidate will have a to-do attitude and will be a hospitality professional, passionate about customer service and the guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills. This is a temporary role to cover a maternity leave, with an expected start date in the first or second week of December.
Responsibilities
- Ensure arrivals, check-in & check-out are managed smoothly and efficiently to the highest customer service level.
- Have great attention to detail, communication skills, and excellent command of English, both verbal and written.
- Be extremely knowledgeable in regards to the company services, standards & products.
- Flexible on working hours and duties.
- Maintain guests’ record up to date at all times, and provide exceptional customer service and unforgettable experience.
Qualifications & Expectations
- Experienced Hotel Receptionist, ideally with Rezlynx (PMS) experience.
- Strong organisational and communication skills.
- Excellent command of English.
- Attention to detail, ability to maintain accurate guest records.
Hotel Receptionist (Maternity Cover) - The California Hotel 3* in City of London employer: The Megaro Hotel
Contact Detail:
The Megaro Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist (Maternity Cover) - The California Hotel 3* in City of London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The California Hotel's services and standards. This way, when you chat with the hiring manager, you can show off your knowledge and passion for providing top-notch customer service.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with guests, make sure you can articulate your thoughts clearly. Try role-playing common reception scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you managed check-ins or handled reservations efficiently. This will help you stand out as someone who can keep things running smoothly at the front desk.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at The California Hotel. Don’t miss out on this opportunity!
We think you need these skills to ace Hotel Receptionist (Maternity Cover) - The California Hotel 3* in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Hotel Receptionist. Focus on your customer service skills and any relevant software knowledge, like Rezlynx, even if you’re not an expert. We want to see how you can bring your unique flair to our team!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share your passion for hospitality and why you’re excited about this role at The California Hotel. Let us know how your previous experiences have prepared you for managing check-ins and providing top-notch guest service.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your excellent command of English. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen to join our team at The California Hotel!
How to prepare for a job interview at The Megaro Hotel
✨Know Your Stuff
Familiarise yourself with the California Hotel and its services. Understand their standards and products so you can confidently discuss how you can contribute to their guest experience.
✨Show Off Your Skills
Be ready to highlight your organisational and communication skills. Prepare examples from your past experiences where you managed check-ins or resolved guest issues effectively.
✨Brush Up on Rezlynx
If you have experience with Rezlynx, make sure to mention it! If not, do a bit of research on the system. Showing that you're willing to learn can really impress the interviewers.
✨Customer Service is Key
Prepare to discuss your passion for customer service. Think of specific instances where you went above and beyond for a guest, as this will demonstrate your commitment to providing an unforgettable experience.
