At a Glance
- Tasks: Lead a passionate team to create memorable guest experiences in a vibrant hotel environment.
- Company: Join The Medlock, a brand-new Radisson Blu hotel at the Etihad Campus.
- Benefits: Enjoy exclusive discounts, free meals, wellness activities, and competitive pay.
- Other info: Opportunities for career growth and a supportive, energetic leadership team.
- Why this job: Be part of an exciting hotel launch and shape the future of hospitality in Manchester.
- Qualifications: Experience in fast-paced hotel operations and a passion for team development.
The predicted salary is between 35500 - 37300 £ per year.
At The Medlock, every detail matters - the gentle glow of a perfectly prepared room, the calm precision behind the scenes, the quiet confidence of a team who take pride in creating memorable stays. We're looking for a Deputy Head Housekeeper who embodies that same spirit: someone who leads with warmth, inspires with integrity and understands that true hospitality is felt in the spaces we create.
The Medlock, a Radisson Blu hotel, is a brand-new 401-key hotel set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally. The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world-class 60,000-seater stadium, and vibrant leisure spaces including the Co-op Live arena.
As our Deputy Head Housekeeper, you'll be the calm, capable force that keeps the heartbeat of the department steady and strong. Working closely with the Head Housekeeper, you'll help shape the daily rhythm of the team - ensuring every guest corridor and shared space carries the signature Medlock finish our guests will come to know and love. You'll lead with warmth, clarity and a grounded confidence, supporting the team to deliver exceptional standards while helping create a workplace where people feel encouraged, motivated and proud of what they do.
With an organised approach and a sharp eye for detail, you'll help manage the day-to-day operation to ensure everything runs smoothly, efficiently and always with the guest experience at the centre.
What you'll be doing:
- Support the Head Housekeeper in leading the team with positivity, professionalism and pride - ensuring every room and public area is beautifully presented, refreshed and guest ready.
- Assist with daily room allocations, rotas and performance; coach and train your team with hands-on leadership.
- Work closely with Front Office and Engineering teams to maintain a seamless connected guest journey.
What's in it for you?
- Be part of a high-profile launch within one of Manchester's most exciting developments.
- Join an energetic leadership team with a shared passion for delivering experiences that feel effortless, personal and memorable.
- Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group - benefitting from strong support while retaining local ownership and autonomy within the wider hotel team.
- Grow your career in a hotel environment where your ideas, individuality and ambition are encouraged.
About you:
- You are warm, welcoming and naturally genuine in the way you care for your guests and colleagues.
- You are confident under pressure, with a steady presence and a touch of individuality that makes you memorable.
- You're passionate about supporting and developing people, building team spirit and creating a sense of belonging.
- An effective communicator and enthusiastic collaborator, grounded and connected to the city you're helping shape.
- You are experienced in fast-paced, large volume hotel operations, ideally within a premium, lifestyle or high energy environment.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just £30 B&B.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual Healthy Habits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
At The Medlock, you'll join a team that champions individuality, celebrates growth and thrives on delivering exceptional hospitality. You'll enjoy industry-led training, opportunities for progression and the chance to make your mark in one of Manchester's most exciting hotel teams. Ready to be a part of history? Apply now and take your hospitality career to the next level.
Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. Employment is subject to the provision of proof of eligibility to work in the UK. Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us.
Deputy Head Housekeeper - Manchester employer: The Medlock
At The Medlock, a Radisson Blu hotel in the vibrant Etihad Campus of Manchester, we pride ourselves on creating a warm and welcoming environment for both guests and staff. As part of our pre-opening team, you'll enjoy competitive pay, exclusive discounts, and a supportive work culture that prioritises employee wellbeing and growth. Join us in shaping an exceptional hospitality experience while being part of a dynamic team at one of the city's most exciting developments.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Head Housekeeper - Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Medlock. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Medlock
Don't be shy about reaching out to The Medlock directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Head Housekeeper - Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Medlock and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Medlock
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
