At a Glance
- Tasks: Lead the guest services team and ensure exceptional experiences for every visitor.
- Company: Join The Medlock, a new standard in hospitality at Etihad Campus, Manchester.
- Benefits: Competitive salary, exclusive discounts, free meals, and wellness activities.
- Other info: Flexible shifts and opportunities for career growth in a vibrant environment.
- Why this job: Be part of a dynamic pre-opening team in an exciting hotel launch.
- Qualifications: Experience in fast-paced hotel operations and a warm, genuine approach.
The predicted salary is between 30056 - 30056 £ per year.
At the Medlock, we're setting a new standard for hospitality-one that's refined, genuine and unmistakably personal. As a Guest Services Manager, you'll take a hands-on leadership role in the day-to-day operation of the hotel, acting as a key point of contact for guests and team members alike. With a strong focus on Duty Management, you'll support the smooth running of the hotel, lead by example on shift, and ensure every guest experience is delivered with warmth, confidence and attention to detail-from arrival through to departure.
This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally. The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world-class 60,000 seater stadium, and vibrant leisure spaces including the Co-op Live arena.
What you'll be doing:
- You'll take pride in your rooms, completing both daily and deep cleaning to a consistently high standard, with care and close attention to detail.
- Whether preparing rooms for arriving guests or refreshing them during a stay, you'll ensure every space is presented to the highest standard-ready to be enjoyed and remembered.
- Working closely with your team and other departments, you'll bring a positive, supportive approach, always ready to step in where needed.
- You'll follow all safety and hygiene standards, using equipment and materials responsibly and with confidence.
- No two days are the same. You'll balance daily room servicing with the unexpected, staying one step ahead and taking pride in making every room feel just right.
- You'll be a key ambassador for The Medlock, bringing our brand to life through the care you show, the details you deliver and the standards you uphold.
Our hotel never stops, and neither does the care behind it. We operate 365 days a year, with shift patterns designed to reflect the rhythm of the business-offering flexibility where possible. Specific hours and working patterns can be discussed at interview.
About you:
- Warm, welcoming and naturally genuine in the way you care for guests and colleagues.
- Confident under pressure, with a steady presence and a touch of individuality that makes you memorable.
- An effective communicator, grounded and connected to the city you're helping shape.
- Experienced in a fast-paced hotel operation, ideally within a premium, lifestyle or high energy environment.
What's in it for you?
- Join the pre-opening team for a high-profile launch within one of Manchester's most exciting developments.
- Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one.
- Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group - benefitting from strong support while retaining local ownership and autonomy within the wider hotel team.
- In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just 30 B&B.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at 250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just 5 per month.
If you excel in a dynamic environment and have a keen eye for detail, we'd love to hear from you. Ready to be a part of history? Apply now and take your hospitality career to the next level.
Guest Services Manager, The Medlock - Manchester employer: The Medlock
At The Medlock, we pride ourselves on creating a warm and engaging work environment that reflects the vibrant spirit of Manchester. As a Guest Services Manager, you'll be part of a dynamic pre-opening team dedicated to delivering exceptional guest experiences in a state-of-the-art hotel located at the heart of the exciting Etihad Campus. With competitive pay, generous employee benefits, and a strong focus on personal and professional growth, we offer a unique opportunity to shape the future of hospitality in one of the UK's most prestigious entertainment districts.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager, The Medlock - Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Medlock. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Medlock
Don't be shy about reaching out to The Medlock directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Manager, The Medlock - Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Medlock and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Medlock
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
