At a Glance
- Tasks: Support the Night Manager in leading hotel operations and ensuring guest satisfaction overnight.
- Company: The Medlock, a new Radisson Blu hotel in Manchester's vibrant Etihad Campus.
- Benefits: Competitive salary, exclusive discounts, free meals, and wellness activities.
- Other info: Opportunity for career growth in a supportive and engaging environment.
- Why this job: Join a dynamic team and be part of an exciting hotel launch in a prime location.
- Qualifications: Previous hotel customer service experience and strong communication skills.
The predicted salary is between 37000 - 37000 £ per year.
At The Medlock, we're redefining city centre hospitality with an experience that's polished, heartfelt and unmistakably personal. As Assistant Night Manager, you'll support the overnight leadership of the hotel, ensuring every guest experience remains seamless, secure and thoughtfully delivered while the city sleeps.
You'll play a key role in overseeing night operations, supporting the front office, coordinating late arrivals and early departures, and ensuring the hotel runs smoothly through the quieter hours. From resolving guest queries with confidence to maintaining a calm, professional presence across the property, you'll help shape a stay that feels effortless at any hour.
The Medlock, a Radisson Blu hotel, is opening at the heart of Manchester's Etihad Campus, home to Manchester City Football Club. This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally.
What you'll be doing:
- Supporting the Night Manager, you'll help lead our Nights teams, ensuring the hotel runs smoothly, safely and seamlessly through the overnight hours.
- You'll foster a calm, welcoming environment where guests feel supported and genuinely cared for, no matter the time of night.
- You'll champion our brand standards, guiding a confident service culture while bringing structure, reassurance and pride to a team delivering Medlock moments around the clock.
- Your leadership will help maintain consistency, attention to detail and a strong sense of accountability across all night operations.
- As Assistant Night Manager, you'll play a key role in overseeing the guest experience outside of peak hours, ensuring late arrivals, early departures and overnight requests are handled with ease.
- You'll help carry the spirit and personality of Manchester through every interaction, delivering a service that feels just as considered and personal by night as it does by day.
What's in it for you?
- Join the pre-opening team for a high-profile launch within one of Manchester's most exciting developments.
- Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one.
- Work closely with City Football Group, Valor Hospitality and Radisson Hotel Group, benefitting from strong support while retaining local ownership and autonomy within the wider hotel team.
About you:
- You have a natural, relaxed warmth and deliver hospitality that feels genuine, and never scripted.
- You lead with heart, communicate honestly, stay calm under pressure and bring individuality to your presence.
- You're passionate about developing people, instinctively building team spirit, confidence and pride.
- You're a strong communicator and collaborator, grounded, dependable and connected to the city's identity.
- You bring previous hotel customer service experience, in a similar position, ideally within a premium, lifestyle or design-led property.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family.
- Valor team member rates at our UK hotels, with rooms from just £30 B&B.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work.
- A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual Healthy Habits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
If you're passionate about service, people and creating something special every day, we'd love to hear from you. Ready to be a part of history? Apply now and take your hospitality career to the next level.
Please note, this role is anticipated to commence on 6th July 2026.
Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
Employment is subject to the provision of proof of eligibility to work in the UK. Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us.
Assistant Night Manager - Manchester employer: The Medlock
At The Medlock, we pride ourselves on creating a warm and engaging work environment that reflects the vibrant spirit of Manchester. As an Assistant Night Manager, you'll be part of a dynamic pre-opening team dedicated to delivering exceptional guest experiences while enjoying competitive pay, generous discounts, and a strong focus on employee wellbeing and development. Join us in shaping the future of hospitality at one of the city's most exciting new destinations, where your contributions will be valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager - Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Medlock. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Medlock
Don't be shy about reaching out to The Medlock directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Night Manager - Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Medlock and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Medlock
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
