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- Tasks: Welcome patients, manage appointments, and support a busy GP surgery.
- Company: Join Medici Medical Practice, a patient-focused and supportive healthcare team.
- Benefits: Full-time role with a dynamic work environment and opportunities for growth.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Experience with the public, basic IT skills, and a calm approach under pressure.
- Other info: Collaborative team atmosphere with a commitment to training future healthcare professionals.
The predicted salary is between 24000 - 36000 £ per year.
Medici Medical Practice is looking to recruit a friendly, enthusiastic, and reliable individual to join our reception team. As a GP Receptionist, you will be the first point of contact for the practice, welcoming patients, managing appointments, carrying out administrative duties, and supporting the smooth day-to-day running of a busy surgery. This is a full-time role working 37.5 hours per week on a rota basis, Monday to Friday between 08:00am and 6:30pm, ensuring adequate reception cover at all times. The successful candidate will be proactive, caring, and committed to delivering excellent patient service. You will be confident working both independently and as part of a team.
Main duties of the job:
- Booking and managing appointments
- Responding to emails and general enquiries
- Processing prescriptions
- Handling incoming and outgoing post
- Providing general administrative support to the clinical team
- Supporting administrative tasks such as filing, scanning, and data entry
The successful candidate will demonstrate excellent communication skills, a calm and compassionate approach, strong attention to detail, and the ability to work effectively under pressure within a busy practice environment.
About us:
Medici Medical Practice is a busy and patient-focused GP surgery committed to delivering high-quality healthcare to our local community. We are a teaching practice and are proud to support the training and development of future healthcare professionals. Our practice is supported by two partners and a dedicated multidisciplinary team, including salaried GPs, Physician Associates (PAs), Paramedics, Practice Nurses, Minor Illness Nurses, Pharmacists, and Healthcare Assistants (HCAs). We work collaboratively to provide accessible, efficient, and compassionate care to our patients.
Job responsibilities:
- Answer incoming telephone calls and deal with enquiries appropriately
- Greet patients and visitors in a professional and courteous manner, providing face-to-face reception support
- Initiate contact with and respond to requests from patients, team members, and external agencies
- Process prescription requests in line with practice procedures and protocols
- Support all clinical staff with general tasks as required
- Manage consultation tools and scanning documentation as required
- Monitor and maintain the reception area and notice boards
- Carry out data entry for new and temporary registrations and relevant patient information as requested
- Input data as necessary onto patients' healthcare records
- Safely take samples from patients in accordance with the Sample Handling Protocol
- Provide holiday and sickness cover for colleagues as required
- Maintain a clean, tidy, and effective working area
Person Specification:
Experience:
- Experience of working with the general public
- Experience of administrative duties
- Basic IT skills
- Good telephone manner
- Ability to work under pressure in a busy environment
- Experience of working in general practice or a healthcare setting
Receptionist employer: The Medici Medical Practice
Contact Detail:
The Medici Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Medici Medical Practice. Familiarise yourself with their values and services. This will help you show genuine interest and tailor your responses to fit their culture.
✨Tip Number 2
Practice makes perfect! Prepare for common receptionist interview questions, like how you handle difficult patients or manage multiple tasks. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your people skills! As a receptionist, you'll be the face of the practice. During your interview, highlight your communication skills and any experience you have in customer service. Let them see your friendly and enthusiastic side!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a role in a busy practice like ours.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your personality shine through! We want to see your friendly and enthusiastic side, so don’t be afraid to express why you’re excited about joining our reception team at Medici Medical Practice.
Tailor Your CV: Make sure your CV highlights relevant experience, especially any roles where you've worked with the public or in administrative settings. We love seeing how your skills match what we’re looking for, so customise it to fit the job description!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to clearly outline your skills and experiences that relate to the role of a GP Receptionist. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on being part of our team at Medici Medical Practice!
How to prepare for a job interview at The Medici Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research Medici Medical Practice. Familiarise yourself with their values, services, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for patients. Be prepared to discuss your experience in dealing with the public. Share specific examples where you've demonstrated excellent communication skills, empathy, and the ability to handle difficult situations calmly.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks efficiently. Discuss any previous experience with appointment scheduling, data entry, or administrative duties. You might even want to bring a few examples of how you've successfully managed your time in a busy environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and the practice's approach to patient care. This shows that you're not just interested in the job, but also in how you can contribute to the team and improve patient experiences.