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- Tasks: Manage clinical negligence claims and develop strategic solutions for positive outcomes.
- Company: Join the Medical Protection Society, a leading not-for-profit organisation supporting healthcare professionals.
- Benefits: Enjoy competitive salary, annual bonus, flexible working, and extensive health benefits.
- Why this job: Make a meaningful impact while advancing your career in a supportive environment.
- Qualifications: Experience in clinical negligence claims and strong analytical skills required.
- Other info: Diverse and inclusive culture that values collaboration and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Alongside a competitive salary, you will also receive:
- Up to 15% discretionary annual bonus
- Annual performance-related pay review
- 11% pension contribution (3% from you, 8% from us; optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
- Private Medical Cover
- Career development and progression opportunities
- A truly flexible hybrid-working arrangement
- A culture that promotes inclusivity, wellbeing and rewards hard work
- Car Salary Sacrifice scheme
- Healthcare cash plan
- 6x salary death in service
- A personal GP service enabling you to get a video consultation with an NHS-registered private GP
- Employee Assistance Programme
- A range of shopping discounts from major high-street retailers
We are on the lookout for a dynamic, proven and experienced Clinical Negligence Claims Manager to join our Claims Handling team in the Member, Cases and Claims division. As our new Clinical Negligence Claims Manager, you will proactively manage an active clinical negligence claims portfolio, maximising your strategic thinking, whilst handling files efficiently to the highest standards to achieve positive member and business outcomes.
Whether you're a qualified solicitor eager to explore in-house opportunities or an experienced Claims Handler seeking a refreshing change, this role offers a varied range of responsibilities in managing both medical and dental claims. You'll have the chance to engage with a diverse range of claims, provide insights to our members, and collaborate closely with panel firms. This is more than just a job; it's a chance to thrive in your career while making a meaningful impact.
Working as part of a multi-disciplinary team, your success is dependent on how you build trusting relationships with those around you. You will work closely with internal stakeholders including Claims Assistants, Claims Managers and Technical Consultants alongside other departments of the business. In addition, relationships are built and maintained with Panel firms ensuring our third parties also meet expectations in their service delivery and claims performance. Therefore, the ability to collaborate effectively is crucial. Key to this role is the ability to prioritise well and work proactively across your caseload.
Supported through a technical development framework, you will have the opportunity to develop your claims portfolio across a range of complexity, value, disciplines and jurisdictions. You will also coach, develop and support other colleagues as part of your role.
The Claims Team handles all claims from inception through to resolution. Our services include instructing external solicitor firms where that type of representation is required. Our Medicolegal and Dentolegal Consultants also provide clinical input into our Claims Handling teams.
Main Responsibilities
As our new Claims Manager, you will also:
- Directly manage a caseload of claims on an end-to-end basis with value and complexity appropriate to the level of experience
- Assess the facts, law, apportionment issues, quantum and likely costs to devise and implement a case management and investigative strategy proportionate to the claim
- Ensure accurate claims estimates are created & maintained
- Address & resolve apportionment issues effectively
- Obtain relevant documentation and factual evidence as required from the member(s) and other witnesses
- Commission expert reports and counsel input as required
- Draft and serve the Letter of Response
- Draft documentation as required to adhere with relevant protocols
- Proactively initiate and engage in settlement negotiations where appropriate
- Utilise Alternative Dispute Resolution (ADR) and mediation where appropriate
- Ensure a smooth transition to in-house solicitors where required
- Collaborate with external litigation solicitors (MPS Panel) to provide ongoing strategic direction and input until resolution
The Ideal Candidate
An individual with proven understanding of Clinical Negligence law/claims along with the ability to take a strategic approach to claims management. Claims management or litigation experience with a background in clinical negligence, personal injury, or professional negligence litigation and excellent analytical, communication and negotiation skills. Claimant and/or defendant experience with experience handling a high volume of claims independently, demonstrating a proven ability to assess claims effectively and implement strategic resolutions. Utilise your excellent negotiating & interpersonal skills with the ability to demonstrate tact and empathy in your communications. Work closely with and challenge the advice of panel where appropriate is essential in order to drive the best results for our members. Ambition to develop, grow and expand their knowledge across multi jurisdictions. An individual comfortable having a caseload of both Dental and Medical claims of varying complexity and be able to balance conflicting priorities.
We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.
Who We Are
Medical Protection Society (MPS) is the world's leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world. We are a not-for-profit organisation, meaning our Members' premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions. To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Members' best interests are at the core.
Claims Manager in Yorkshire employer: The Medical Protection Society
Contact Detail:
The Medical Protection Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Manager in Yorkshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Claims Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to clinical negligence claims. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in claims management. Include case studies or examples of how you’ve successfully handled complex claims. This will set you apart from other candidates and give interviewers a taste of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Medical Protection Society. Let’s make it happen!
We think you need these skills to ace Claims Manager in Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Manager role. Highlight your experience in clinical negligence and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Be genuine and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've successfully managed claims or improved processes in your previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Medical Protection Society
✨Know Your Stuff
Make sure you brush up on clinical negligence law and claims management. Familiarise yourself with the key concepts and recent developments in the field. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to manage a caseload effectively. Highlight instances where you've successfully navigated complex claims or resolved disputes, as this will illustrate your strategic thinking and problem-solving skills.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use active listening and engage with their questions thoughtfully. Remember, this role involves collaboration, so showcasing your interpersonal skills can set you apart.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or the challenges faced by the Claims Handling team. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
