People Services Assistant

Alongside a competitive salary of up to £26,000, you will also receive:

• Up to 10% discretionary annual bonus
• 11% pension contribution (3% from you, 8% from us; optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays
• Private Medical Cover
• Healthcare cash plan
• 6x salary death in service
• Paid volunteering day
• A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

Are you an experienced People Services Assistant looking to make a real impact in a dynamic global organisation? We are seeking a proactive and well-organised professional to join our People Operations team and play a key role in supporting colleagues across the business. In this role, you will be the first point of contact for our People Services Helpdesk, managing core HR administration and ensuring our HR system (IRIS Cascade) remains accurate and up to date. You will support colleagues across the full colleague lifecycle, helping deliver a smooth and positive HR experience. This is a great opportunity to bring your administrative skills to a supportive, collaborative team committed to providing an excellent colleague journey. If you are passionate about helping others and thrive in a fast-paced environment, we would love to hear from you.

Main Responsibilities:

• Provide first-line support and guidance to colleagues on a range of people-related queries, including contractual matters, policies, and HR processes.
• Process and resolve People Services tasks promptly, accurately, and confidentially.
• Maintain accurate people data within our HR system, IRIS Cascade (PeopleFirst).
• Conduct regular audits to ensure data integrity.
• Run PeopleFirst reports to generate people metrics supporting data analysis.
• Assist the People Operations team with varied HR tasks, including policy updates, document management, and general administration.
• Build strong working relationships with people leaders and collaborate across teams, offices, and departments.
• Organise and maintain colleague personnel files and distribute HR documentation in a timely manner.
• Support monthly and annual HR processes such as payroll, retention audits, and annual leave administration.
• Contribute to HR projects by completing assigned tasks efficiently.

The Ideal Candidate:

• Previous experience in an HR administration or similar role
• Strong administrative skills with exceptional attention to detail
• Excellent communication and customer-service mindset
• A proactive approach, consistently seeking ways to improve processes and workflows
• Ability to manage and prioritise multiple tasks effectively
• Trustworthy, with a commitment to confidentiality
• Proactive, eager to learn, and able to work both independently and collaboratively
• Knowledge of people policies and an interest in HR

We will be reviewing applications on a rolling basis and may close the advert early if we find the right candidate, so we encourage you to apply as soon as possible.

About The Company:

The Medical Protection Society Ltd (MPS) is the world's leading protection organisation for Doctors, Dentists, and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world. We are a not-for-profit organisation, meaning members' subscriptions are either invested into bettering the organisation, colleagues, and products, or kept safe should members require support for complaints or claims arising from professional practice. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses, or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves, and be determined when faced with a challenge, whilst ensuring members' best interests are at the core.