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- Tasks: Lead a team to deliver insightful operational data and analysis for decision-making.
- Company: Join the world's leading medical defence organisation, supporting healthcare professionals globally.
- Benefits: Enjoy a competitive salary, hybrid working, generous leave, and a strong pension contribution.
- Other info: Be part of a purpose-driven culture focused on continuous improvement and career growth.
- Why this job: Make a real impact by driving smarter decisions that enhance healthcare services.
- Qualifications: Proven leadership in analytics, strong communication skills, and a knack for data-driven insights.
The predicted salary is between 45000 - 55000 £ per year.
Working Hours: 37.5
Location: Leeds (Hybrid 2 Days Office, 3 Remote)
Medical Protection Society (MPS) is the world's leading medical defence organisation, providing expert advice, support and protection to healthcare professionals across the globe. Within Operations, our Business Services & Governance function plays a vital role in enabling high-quality, compliant and efficient services through strong governance, insight and continuous improvement.
The Opportunity
We're looking for an Operations Team Leader MI Analysis & Insights to lead the delivery of high-quality operational data, insight and analysis that informs decision-making and drives performance across global Operations. This is a key leadership role for someone who enjoys turning complex data into clear insight, partnering with senior leaders and using evidence to improve services, productivity and the member experience. You'll lead a small specialist MI & Insights team, act as a trusted partner to Operations leaders and help embed a strong, data-led culture across MPS.
As Operations Team Leader, you'll:
- Act as a trusted partner to senior operational leaders, offering insight, challenge and support to drive better decisions
- Provide in-depth analysis to explain performance, identify trends, and highlight root causes and improvement opportunities
- Support performance modelling, forecasting and analysis to optimise productivity, service KPIs and quality
- Work closely with the central Data & Analytics function to define and deliver meaningful operational metrics
- Ensure robust governance, controls and assurance over MI, reporting and high-profile operational issues
- Champion a culture of continuous improvement, inclusion and member-centric service excellence
What we're looking for
You'll be an experienced leader with strong analytical capability, comfortable operating at pace and influencing senior stakeholders through evidence-based insight. You'll bring:
- Proven experience leading and developing high-performing analytical or MI teams
- Strong expertise in MI, analytics and insight, with the ability to translate data into meaningful action
- Experience working with both financial and non-financial data
- Excellent communication and senior stakeholder engagement skills
- A strong understanding of data governance, risk and compliance
- Experience using data to drive continuous improvement and operational efficiency
It would be great (but not essential) if you also have:
- Professional qualifications in Data Analytics
- Experience in medical defence, insurance or a similarly regulated environment
- Understanding of end-to-end service, claims or cases processes
Why join MPS?
At MPS, you'll be part of a purpose-driven organisation where your work directly supports healthcare professionals worldwide. We offer:
- Meaningful, impactful roles with real influence
- A collaborative, inclusive and supportive culture
- A truly flexible hybrid-working arrangement
- Strong focus on learning, leadership development and career progression
We also offer you:
- A discretionary on-target bonus of 10%. Up to a max 20% based on performance
- 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 25 days annual leave. Flexible public holidays and option to buy/sell additional leave
- Private Medical Insurance
- 6x salary death in service
- Holistic health and wellbeing support package
If you're passionate about using insight to drive smarter decisions and better outcomes, we'd love to hear from you.
Who We Are
Medical Protection Society (MPS) is the world's leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world. We are a not-for-profit organisation, meaning our Members' premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions. To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Members' best interests are at the core.
Operations Team Leader employer: The Medical Protection Society
Contact Detail:
The Medical Protection Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at MPS. A friendly chat can give you insider info and maybe even a referral. Don’t be shy; we all love a good conversation!
✨Tip Number 2
Prepare for the interview by diving deep into MI analysis and insights. Brush up on your data skills and think of examples where you've turned complex data into actionable insights. We want to see how you can bring that magic to MPS!
✨Tip Number 3
Show your passion for continuous improvement! Think about times you've driven change or improved processes in your previous roles. We love candidates who are proactive and can demonstrate their commitment to excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at MPS. Let’s make it happen!
We think you need these skills to ace Operations Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Team Leader role. Highlight your experience in MI analysis and how you've used data to drive decisions, as this will show us you're a perfect fit for the position.
Showcase Your Leadership Skills: We want to see your leadership style! Share examples of how you've led teams in the past, especially in analytical settings. This will help us understand how you can guide our MI & Insights team effectively.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your achievements and experiences. We appreciate brevity, so get to the point while still showcasing your skills!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Medical Protection Society
✨Know Your Data Inside Out
As an Operations Team Leader, you'll be expected to turn complex data into clear insights. Make sure you brush up on relevant MI and analytics concepts before the interview. Be ready to discuss how you've used data to drive decisions in your previous roles.
✨Showcase Your Leadership Skills
This role requires strong leadership capabilities. Prepare examples of how you've led high-performing teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them.
✨Engage with Stakeholders
You'll need excellent communication skills to influence senior stakeholders. Practice articulating your thoughts clearly and concisely. Consider preparing a few questions to ask them about their expectations and how you can support their goals.
✨Emphasise Continuous Improvement
MPS values a culture of continuous improvement. Be ready to share examples of how you've implemented changes based on data insights. Highlight any experience you have with governance and compliance, as this will resonate well with the interviewers.