At a Glance
- Tasks: Support healthcare professionals through complex legal challenges with empathy and expertise.
- Company: Join the leading protection organisation for healthcare professionals, MPS.
- Benefits: Competitive salary, generous pension, private medical cover, and 25 days annual leave.
- Other info: Dynamic hybrid work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of doctors and dentists every day.
- Qualifications: Strong communication skills and a proactive mindset; healthcare experience is a plus.
The predicted salary is between 35000 - 45000 £ per year.
Leeds/London (hybrid - 2 days p/week in the office) At Medical Protection Society (MPS), we are the trusted partner that protects the careers, reputations and livelihoods of healthcare professionals. As the leading protection organisation for clinical professionals, we are dedicated to safeguarding their careers, reputations and financial security when it matters most. We're looking for individuals to join our experienced and supportive Case Management teams, with both Medical and Dental Case Manager roles available.
As a Case Manager, you will play a vital role in supporting doctors, dentists and other clinical professionals as they navigate complex medico/dento-legal challenges with skill and compassion. You will be the initial point of contact on our advice line, manage your own caseload, provide calm and confident guidance, and help our members achieve fair and timely outcomes, ensuring they feel supported, secure and empowered every step of the way. These roles sit within experienced and dedicated teams, renowned for providing expert support to our members during challenging times.
We are looking for passionate and proactive individuals who thrive in a fast-paced environment, love problem-solving and want to make a real difference. Every day you will combine empathy, professionalism and expert judgement in an interesting, stimulating and rewarding role.
Role Responsibility- Deliver timely, high-quality case handling in line with policies, SLAs, and KPIs.
- Use sound judgement to advise members and escalate complex issues where necessary.
- Communicate clearly and empathetically, ensuring members feel supported at every step.
- Identify opportunities for process improvement and participate in internal initiatives and projects.
- Maintain accurate records and uphold confidentiality at all times.
- Proven ability to manage a varied workload independently and meet deadlines.
- Excellent written and verbal communication skills, with strong attention to detail.
- Sound problem-solving and decision-making skills, with a proactive mindset.
- High level of professionalism and discretion when handling sensitive information.
- Strong interpersonal skills and ability to build positive relationships with stakeholders.
- Good computer literacy and confidence using case management or CRM systems.
- Knowledge of medical/dental terminology or experience in healthcare/legal settings (desirable but not essential).
Alongside a competitive salary, you will also receive:
- Up to 15% discretionary annual bonus
- 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
- Private Medical Cover
- Healthcare cash plan
- 6x salary death in service
- Paid volunteering day
- A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
- Employee Assistance Programme
- A range of shopping discounts from major high-street retailers
The Medical Protection Society Ltd (MPS) is the world's leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world.
We are a not-for-profit organisation, meaning members' subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions.
To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members' best interests are at the core.
Case Manager in London employer: The Medical Protection Society
At the Medical Protection Society, we pride ourselves on being an exceptional employer that values the contributions of our Case Managers in Leeds and London. Our hybrid work model promotes a healthy work-life balance, while our commitment to employee development ensures that you have access to training and growth opportunities. With a supportive culture that prioritises empathy and collaboration, you'll find yourself making a meaningful impact in the lives of healthcare professionals every day.
Contact Details:
The Medical Protection Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at MPS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common case manager scenarios. Think about how you'd handle tricky situations with empathy and professionalism. We want to see that you can think on your feet!
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in the past. This is your chance to shine and demonstrate your proactive mindset!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at MPS.
We think you need these skills to ace Case Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Case Manager role. Highlight your relevant experience in handling complex cases and your ability to communicate empathetically, as these are key skills we’re looking for.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in the past. We love proactive individuals who can think on their feet, so don’t hold back on sharing those success stories!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and make sure to proofread for any typos or errors. We appreciate attention to detail, especially in written communication.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen to join our team at MPS!
How to prepare for a job interview at The Medical Protection Society
✨Know Your Stuff
Before the interview, make sure you understand the role of a Case Manager at the Medical Protection Society. Familiarise yourself with their mission and values, especially how they support healthcare professionals. This will help you demonstrate your passion for the role and show that you’re aligned with their goals.
✨Showcase Your Empathy
As a Case Manager, empathy is key. Prepare examples from your past experiences where you've had to handle sensitive situations with care. Think about how you communicated with clients or colleagues in challenging times, and be ready to share these stories during the interview.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific instances where you’ve successfully navigated complex issues. Highlight your decision-making process and how you used sound judgement to achieve positive outcomes. This will showcase your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, ongoing training opportunities, or how they measure success in the Case Management role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
