Development Coach in Leeds

Alongside a competitive salary as stated above, you will also receive:

• Up to 10% discretionary annual bonus
• Annual performance-related pay review
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
• Private Medical Cover
• Career development and progression opportunities
• A truly flexible hybrid-working arrangement (take a look at below to find out more about how we work)
• A culture that promotes inclusivity, wellbeing and rewards hard work
• Car Salary Sacrifice scheme
• Healthcare cash plan
• 6x salary death in service
• A personal GP service enabling you to get a video consultation with a NHS-registered private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

Main Responsibilities

• Support the Operational Team Leader using established escalation routes for technical matters to reach timely and quality outcomes
• Lead the technical development of Corporate Services Document Management within Administration Services to support in the delivery of MPS divisional strategies
• ensure corporate service support teams are appropriately trained in order to meet SLA\’s and stakeholder expectations, flexing and adapting to meet scheduled and unexpected peaks of activity
• Provide cross departmental support where required to ensure KPIs are met and service standards are maintained
• Build relationships with key stakeholders internally and externally to maximise operational effectiveness
• Review and embed industry best practice through process and systems reviews

The Ideal Candidate

We are looking for:

• Strong customer service / member management background
• Robust experience coaching team members
• Resource planning and productivity management skills
• Strong understanding of Customer Service Principles
• Experience managing internal and external stakeholders

About The Company

Who We Are

Medical Protection Society (MPS) is the worlds leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.

We are a not-for-profit organisation, meaning our Members premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.

To do this, we need exceptional colleagues who are trusted and supported to deliver their best work, so we can continue to provide the most trusted, valued and expert protection to members when they need us the most.