Complaints Specialist

Alongside a competitive salary you will also receive: Up to 15% discretionary annual bonus 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service Paid volunteering day A personal GP service enabling you to get a video consultation with an NHS-registered, private GP Employee Assistance Programme A range of shopping discounts from major high-street retailers Job Introduction We have an exciting opportunity for a Complaints Specialist to join Medical Protection Society (MPS) in our Member Resolution Team. As a Complaints Specialist, you will play a key role in delivering fair, timely, and evidence-based complaint outcomes for our members. You\’ll be at the heart of maintaining a trusted and efficient complaints process, ensuring continuous development of best practices across the organisation. You will be joining a team that is at the forefront of protecting the careers, reputation and financial risk of our members worldwide; providing a strong and eff…